Director, HR Business Partners & Employee Relations

STATUS: Full Time 80 Hours

SHIFT: Days

GENERAL SUMMARY:

Summary:

Reporting to the Chief Human Resources Officer, the Director of Human Resources Business Partners & Employee Relations provides forward-looking strategic Human Resources expertise for all HR business partners. This individual directs the development of Human Resource plans and programs that maximize employee effectiveness in contributing to corporate objectives and aligns Human Resources initiatives with strategic business goals to ensure superior organizational performance. The Director will lead Business Partner Team through process of developing and implementing Human Capital Business Plans with leaders for departments and divisions throughout Baystate Health, to include key areas such as conducting stay interviews, developing human capital plans, change management, improvement in quality, safety, patient experience, and value, furthering system integration, ensuring diversity and inclusion, engagement, team member support, continuity and talent review, retention and enhancing the culture for high performance and success. Planning, implementation and evaluation will include use of patient experience results, culture of safety survey results, workforce analytics (e.g. one- and two-year turnover), and engagement survey results.

ESSENTIAL FUNCTIONS & ACCOUNTABILITIES:

1. Provides management oversight to all business partner staff to implement and evaluate programs and plans that result in increased organizational effectiveness and leadership engagement.
2. Facilitates effective people management programs and practices, ensures that people managers are fully supported by HR Business Partners.
3. Defines the strategy, programs, policies and practices in the area of Employee Relations that promote a positive and engaging work environment throughout the BH system.
4. Through leadership of the Employee Relations team/function, maintains an environment that supports an engaged workforce.
5. Analyzes situations and issues, recognizes strategic implications, and applies both specialized expertise and a broader HR knowledge framework to define problems, priorities, and desired outcomes
6. Provides strategic consultation regarding integrating value-added HR initiatives with business objectives and guiding principles.
7. Ensures that appropriate level of service is provided by all HR business partners and each business segment through the Centers of Excellence.
8. Builds and enhances Employee Relations function and the interface with the HR business partner function.
9. Ensures effective and efficient departmental policies, processes, and practices. Responsible for keeping all Human Resources policies up-to-date and ensuring departmental compliance.
10. Evaluates the performance of HR service delivery against needs of individual business segments.
11. Acts as a change agent and promotes innovation and continuous improvement. Participates in organization-wide performance improvement initiatives and oversees all HR activities to support efforts.
12. Leads and coordinates the work of all Business Partner and Employee Relations staff across the BH system.
13. Quickly assimilates to the ever-changing culture in healthcare and assist others in moving forward in the fast paced, dynamic environment.
14. Works with the client groups to develop plans and assist with the alignment of organizational strategy, while engaging staff to achieve safety, quality, and patient experience goals.
15. Develops and implements, along with the Director of Total Rewards, the Human Capital dashboard to include key metrics identified for all leaders by utilizing workforce analytics effectively. Will be expected to provide expertise and advice to the business partners on the Human Capital Strategy, including working effectively to identify trends and areas of concern across the system, as well as developing and implementing solutions.
16. All other duties as assigned within the scope and range of job responsibilities.

REQUIRED MINIMUM EDUCATION AND CREDENTIAL:

• Education Bachelor Degree
• Credential

EXPERIENCE:

Required:

Minimum 8 years of progressive human resources leadership experience gained within sizeable, complex provider organizations is desired

PREFERRED EDUCATION AND CREDENTIAL:

• Education Master Degree
  Human Resources Management
• Credential Senior Professional in Human Resources
  SHRM - Senior Certified Professional

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