• Bayer is seeking a laboratory IT systems support specialist
• Key prerequisites include experience in technical support of laboratory IT environments; good team player; excellent communications skills; demonstrated track record of delivering timely and effective IT technical support. Strong customer relationship skills are required for daily interaction with on-site R&D scientists, IT enterprise and lab support personnel.
• Possess the ability to work within a Research & Development organization by providing ongoing support of laboratory software applications connecting to back-end enterprise IT systems. The candidate will assist with R&D teams for software and hardware automation deployments with standard and non-standard functional pc, server operating system configurations with networking communications end points. Partner with researchers, the Bayer IT community, and external vendors to clarify requirements and recommend solutions.

Duties and responsibilities

• The candidate will provide end user support, troubleshooting, issue tracking and software documentation, monitoring for R&D hardware and software automation teams.
• Strong hands-on knowledge of Linux, Windows 10, 7 and Windows XP (the latter being nearly phased out), and ability to deploy desktop functional PC images, rebuilds from scratch, virtual ESXi and NAS storage supporting.
• Ability to work with scientists to specify data management workflows and order specialized laboratory hardware, devices and software supporting as needed for new scientific instrumentation and automations being acquired.
• Strong knowledge of network data topologies. This includes understanding the configurations of firewalls, VPNs, cloud and both WAN/LAN routing protocols. Working with the enterprise networking team for necessary configurations and support networked laboratory computers / instruments and troubleshoot connections where needed while coordinated with the enterprise domain teams. Ensure continuous monitoring of all laboratory data operations.
• Implement backup procedures and restore activities for the laboratory environment for short- and long-term retention of instrument data. Support the laboratory PC sign-on facility that has been set up so that all data is stored centrally.
• Support and troubleshoot barcode scanners and label printers.
• Work closely with researchers to support GLP related activities, validation requirements, and maintain GLP-related documentation.
• Experience in GLP regulated laboratory IT environments is preferred, or ability to quickly learn the unique requirements and procedures involved in validated systems.
• Eager to learn and understand Bayer Crop Science's R&D IT environment, possess the ability to be creative, pro-active and take initiative in resolving R&D IT issues.
• Application database understanding of (SQL, Oracle) and related R&D software, LIMS niche preferred.

Qualifications

Requirements:

• Education -Computer science degree, certifications, or business degree IT with 3-5 years' experience
• Specialized knowledge
• IT Laboratory and automation processes, Linux, Microsoft Operating models, IT/OT

Skills

• Hands on corporate IT networking

Abilities

• Ability to lift 50ibs, computer boxes, monitors, walking distances.
• Other characteristics such as personal characteristics
• Team working experience both local and enterprise IT teams

Professional Certification

• desired

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