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Bay State Physical Therapy
Reading, MA | Full Time
$84k-104k (estimate)
11 Months Ago
Patient Coordinator
$84k-104k (estimate)
Full Time | Ancillary Healthcare 11 Months Ago
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Bay State Physical Therapy is Hiring a Patient Coordinator Near Reading, MA

We have an outstanding opportunity for a full time Front Desk Patient Coordinator to work in our Reading, MA Clinic. Under direct supervision, the Front Desk Patient Coordinator plays an important role in providing superior customer service to patients for our network of Physical Therapy and Chiropractic clinics. This employee is courteous, friendly, a problem solver acting as an integral member of our team. They are dedicated to delivering excellent customer service and strengthening relationships with our patients.

Hours: Monday - Friday, 40 hours/week (can also consider a part-time situation if desired)

Essential Functions:
  • Retrieves messages from voice mail and forwards to appropriate personnel as needed.
  • Able to answer multiple phone lines, determines purpose of callers, and forwards calls to appropriate personnel as needed.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
  • Answers questions about organization and provides callers with address, directions, and other information while keeping PHI secure.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Obtains additional patient information as needed; including updated demographic and insurance information.
  • Reviews patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
  • Acquires necessary medical records and documents for patient charts by communicating via telephone, facsimile, email, or in person with other office locations or office personnel
  • Schedules patients for appointments and “re-call” appointments in an efficient and productive manner; including confirming initial evaluations 24 hours prior to the scheduled appointment.
  • Verifies patient insurance prior to initial evaluation; including submission of insurance forms to insurance companies as required; initiating referrals; communicating to therapist any insurance restrictions verbally and within patient chart.
  • Navigates insurance websites efficiently to gather pertinent patient insurance eligibility and benefits information.
  • Receives, sorts, and routes mail, and maintains and routes publications.
  • Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
  • Takes payments for services and products and prepare bank deposits on a daily basis.
  • Creates financial arrangements with patients for all treatment.
  • Maintains accounts receivable records and places necessary collection calls to patients and insurance companies in a professional manner.
  • Data entry of financial transactions and miscellaneous correspondence on computer.
  • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
  • Maintains regular and punctual attendance.
  • Complies with all company policies and procedures
  • Performs other duties as assigned.
Requirements
  • High School diploma or equivalent
  • Strong telephone protocol and professional etiquette
  • Strong communication skills, verbal and written
  • Computer skills, proficient with Windows based software
  • Strong problem-solving skills and ability to think quickly, act professionally and work efficiently
  • Ability to represent our company in a professional manner
Preferred Qualifications
  • Experience working in a physical therapy company preferred
  • Previous healthcare administrative support experience
  • Knowledge of HIPAA and other regulatory policies
  • Knowledge of insurance regulations, policies, and procedures
Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$84k-104k (estimate)

POST DATE

06/10/2023

EXPIRATION DATE

07/25/2024

WEBSITE

baystatept.com

HEADQUARTERS

BROCKTON, MA

SIZE

50 - 100

TYPE

Private

CEO

JOSEPH A PYATKEVICH

REVENUE

$10M - $50M

INDUSTRY

Ancillary Healthcare

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The job skills required for Patient Coordinator include Customer Service, Patient Care, Physical Therapy, Communication Skills, Problem Solving, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Coordinator positions, which can be used as a reference in future career path planning. As a Patient Coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Coordinator. You can explore the career advancement for a Patient Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Coordinator job description and responsibilities

Patient coordinators can help patients fill prescription orders but may not give a prescription.

02/13/2022: Chillicothe, OH

They can assist patients with taking the pills and organizing methods to help patients remember which pills to take and when, but patient coordinators are primarily focused on helping patients follow physicians' orders.

01/15/2022: Terre Haute, IN

Maintain heavy communications with patients, referring physicians, and other faculty and staff regarding patient care and administrative responsibilities.

01/22/2022: New York, NY

Patient coordinator should maintain a systematic referral log to correlate patient referrals to other specialists.

02/11/2022: Austin, TX

Patient coordinators educate patients about their health conditions and develop a plan to.

02/19/2022: San Bernardino, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Coordinator jobs

A patient coordinator, or care coordinator, works with healthcare professionals, medical staff and patients to manage a patient's healthcare plan.

01/30/2022: Honolulu, HI

Patient coordinator job duties get to make a difference every single time they go to work.

02/18/2022: Corpus Christi, TX

Patient Coordinators moderately value Working Conditions.

12/25/2021: Dothan, AL

Patient Coordinators need anywhere from a few months to one year of working with experienced employees.

03/14/2022: Springfield, MO

Patient Coordinators may benefit from understanding of specialized subject areas, such as customer and personal service, administrative, or medicine and dentistry knowledge.

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Step 3: View the best colleges and universities for Patient Coordinator.

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