POSITION SUMMARY:

Under the direction of the Supervisor Case Management, this position is established to provide ambulatory assistant services to patients seen in our clinic. The Certified Nursing Assistant will promote continuity of care, provide patient education, and provide health maintenance to clinic patients. The Certified Nursing Assistant will triage unscheduled appointments and triage patient phone calls.

Internal employees that successfully complete the health center sponsored program to become a Medical Assistant (MA), and have successfully completed the required credentialing process for that position, may be internally promoted to the position of MA.

ESSENTIAL FUNCTIONS:

1. Assists the physician/family nurse practitioner as a Certified Nursing Assistant in the daily operations of the outpatient medical clinic.
2. Demonstrates positive communication through friendly, pleasant and professional verbal skills.
3. Demonstrates the ability to meet the needs of the customer (both internal and external customers) in a caring, competent manner.
4. Accurately prioritize information and refers to appropriate personnel.
5. Maintains confidentiality with respect to any and all information learned through performing this role.
6. Performs tests such as pulse oximetry, and vision screening.
7. Direct patient care; collaborate with data collection, documentation in the electronic health record, patient/family education, evaluation of outcomes, and discharges.
8. Communicates in order to collaborate, coordinate and maintain continuity of quality of care with all interdisciplinary team members.
9. Expedite patient plan of care, education and discharge plan; problem solving with other clinic associates.
10. Makes/tracks referrals to specialty providers and community-based resources.
11. Actively participates in daily huddle with the clinical support team to review the daily schedule and enhance patient flow.
12. Participates in Quality Improvement Committee meetings as needed to ensure superior patient care and organizational improvements.
13. Must attend all mandatory or departmental training offered by the Bay Mills Human Resource Department.
14. Other duties may be assigned within the scope and complexity of this position’s essential functions.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee’s work is completed from the medical clinic area and involves direct, daily contact with sick patients. The employee may come in contact with communicable diseases and appropriate precautions must be taken to prevent the spread of these illnesses or diseases. Some diseases have the potential to be life threatening as in the case of some blood borne pathogens and specific protective measures must be followed at all times. The employee may be required to lifting patients or other strenuous physical activity when rendering first aid or while providing patient care. The ability to diffuse potentially volatile patients through calm, private, non-threatening communication is essential. The employee completes their work under normal office conditions, temperatures, and is environmentally controlled the majority of the time. Potential for exposure to blood or body fluids or other infectious diseases is present during patient and family contacts. 

POSITION REQUIREMENTS:

1. Certification as nursing assistant required.
2. Basic Life Support certification
3. At least two years of experience as certified nursing assistant preferred.
4. Experience in clinical filing and record keeping.
5. Must have working knowledge of computers.
6. Experience in working with and/or knowledge of Native American culture.
7. Experience and familiarity with privacy and confidentiality regulations and implementation of.
8. Must posses a personable, client friendly attitude along with organizational ability to handle multiple tasks simultaneously.
9. Must successfully pass all background checks.
10. Must have excellent past work history and excellent attendance record as demonstrated through employment references.
11. To perform this position successfully, and individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description.