Job Description: Front Desk Receptionist

Bay Eye Center is a leading eye care center located in Plymouth, Massachusetts, renowned for its commitment to delivering exceptional vision care services to patients. We are currently seeking a motivated and customer-oriented Front Desk Receptionist to join our dedicated team and help us provide outstanding eye care to our clients.

• NO PRIOR EXPERIENCE IN EYECARE REQUIRED. Are are seeking individuals with high levels of customer service to diligently train for this position!

Responsibilities:
1. Assist patients during intake: Welcoming and engaging with patients walking into the practice, to understand their needs during check-in. Directing patients to the correct departments and offering an appropriate handoff.

2. Communication via Phone/Text/Email: Ability to answer, schedule and assist patients who call into the office for optical and eyecare needs. Reading and responding to text or email messages in a timely manner. Executing contact lens sales and processing payments via a Credit Card Terminal.

3. Daily Charting Preparation: Ability to organize and prepare daily charting and insurance billing needs for eye exam patients. Working ahead to have insurance verification done and ready.

4. Provide outstanding customer service: Create a warm and inviting atmosphere for patients by offering exceptional customer service throughout their experience. Understand and address any concerns or issues raised by patients, ensuring their complete satisfaction and building long-lasting relationships.

5. Maintain accurate patient records: Record and maintain accurate and up-to-date patient information, including prescription details, measurements, and any eyewear recommendations or fittings provided. Utilize practice management software to manage patient records efficiently.

7. Collaborate with the team: Work closely with our team of Optometrists, techs, and Opticians to ensure seamless coordination and delivery of eye care services. Communicate effectively to relay patient information, special requirements, and any concerns regarding optical products.

Requirements:
1. Strong Electronic Health Record skills: Demonstrate proficiency in using Electronic charting and navigating a patient portal.

2. Customer-oriented approach: Exhibit excellent interpersonal and communication skills with the ability to provide outstanding customer service. Patient-centered focus and attentiveness to individual needs are essential.

3. Attention to detail: Display meticulous attention to detail in note keeping, communication and maintaining precise patient records. Ensure accuracy and quality in all tasks.

4. Team player: Collaborate effectively with colleagues and contribute positively to the overall functioning of the eye care center.

5. Industry knowledge: Keep up-to-date with the latest advancements in eye care needs.

At Bay Eye Center, we aim to provide a supportive, inclusive, and professional work environment that fosters individual growth and career development. We offer competitive wages, benefits, and opportunities to enhance skills and expand professional knowledge in the field of eye care. Whether you are currently a skilled member of the eye care industry or looking for a career change, we would love to hear from you. Apply now to join our dynamic team!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Plymouth, MA 02360: Relocate before starting work (Required)

Work Location: In person