Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply. Job Summary: This position is primarily responsible for the smooth day to day functioning of the facility during scheduled shifts, and enforcing the policies and procedures of the program. It is the commitment of the program that these services are provided in a safe environment by a staff who respect the dignity and diversity of all guests. As an employee of ESC, CASPAR, Bay Cove your objective is to perform these tasks in a manner that best supports our mission.This is an exempt position.Supervisory Responsibilities:Interview and hire appropriate applicants for Front Desk Support StaffProvide weekly (and more frequently as needed) supervision to Front Desk Support StaffPrepare and present performance evaluations.Essential Functions of the Position:Plan staff work schedule, ensuring full front desk coverage seven days a week.Assume on-call responsibilities two weeks per month.Review and evaluate Front Desk Staff work performanceProvide on-going supervision to supervisees weekly.Participate in in-service trainings and educational programsConduct orientation for new personnel.Evaluate special incidents to determine appropriate action to be taken, notify Program Director and complete Special Incident Reports.Actively supervise bed allocation daily and review locker distribution weekly.Inspect facility daily for cleanliness and compliance with guests’ personal property policies.Check the kitchen daily for cleanliness and compliance to the facility’s kitchen/food service policy.Direct the daily examination of the building’s exterior and the surrounding ground for compliance with facility health and safety policies.Perform other duties as assigned by the Program Director.Read the communications log upon arrival daily.Follow up on any special incidents.Review all guests’ Restrictions/Bars for final evaluation with the Program Director.Job Requirements:Minimum of 5 years experience in social services A minimum of 2 years supervisory experienceA thorough knowledge of emergency shelter resources available for guestsMust be proficient in Word and ExcelMust have a valid drivers licenseMust be willing to be on call two weeks per monthMust have shelter experience serving a vulnerable populationMust have experience with 24/7 schedulingMust be able to set limits and maintain appropriate professional boundaries with guests and staffExperience with the disease concept of addiction and a knowledgably and compassionate view of harm reduction theory and practice. #BaycoveAHS