Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.Job Summary: The Lead Safety Monitor provides direct supervision of Safety Monitors and coordinates coverage needs with service managers.This is a non-exempt position.Essential Functions of Position:Provide direct supervision of Safety MonitorsCoordinate coverage needs with service managersEnsure adequate Monitor coverage is in place at all timesArrange for temporary coverage as needed with Service Manager and other resourcesAct as the Safety Point Person for the location as neededMonitor and support the wellbeing of individuals and families receiving services, agency staff and community membersAssist in providing access to agency service settings and providers, and ensure that those who access them have a legitimate reason for doing soAssist those in agency settings to easily locate and arrive at their intended destinationsMove throughout and monitor conditions in the locations where services and administrative support are provided, on a regular and frequent basisCommunicate with agency staff regarding routine and emergent activities in the setting in a professional manner and respond promptly and satisfactorilyDocument routine and unexpected events in a format provided by the agencyCollaborate with staff to address safety concerns and effectively address them as part of a teamAs needed, assist in supporting individuals who would benefit from intervention including de-escalation and other approaches to ensure the safety and wellbeing of all involvedCoordinate with public safety services as needed, assisting them in attending to situations for which their assistance has been requestedMaintain and model professional relationships and boundaries with those receiving services Serve as a community diplomate and represents Bay Cove Human Services as a good neighbor and responsive community partner Build relationships with neighboring businesses and residences to foster collaboration and communicationJob Requirements:Supervision experience in a relevant fieldHigh school diploma or GEDExperience working with vulnerable populationsExperience with de-escalation techniques or crisis interventions preferred