• Ensures 24-hour shelter coverage of emergency shelter for victims of domestic violence and sexual assault as well as ensures safety and security of facilities for those residing in the shelter.
• Oversees the effectiveness, ethical practice, professional and credibility components of client services for groups and activities for the shelter and its clients.
• Plans, develops, implements, and maintains all shelter services that promote safety, healing, and empowerment and that is responsive to the adults, children and families living in the shelter.
• Ensures shelter processes, procedures and documentation ensures safety and remains client-focused, therapeutic, and culturally competent
• Serve on a rotating emergency on-call manager schedule for to work at shelter when needed.
• Interfaces with clients to maintain a cohesive environment; processes clients’ grievances as they arise.
• Coordinates projects as applicable with other departments and staff; oversee the implementation of client orientation
• Assist with agency tours and orientation of visitors to the shelter location
• Provide on-going monitoring of project outcomes and continuous implementation of enhancements of the shelter (basic needs) program.
• Ensures the food services program operates within annual budget allotted to the program
• Ensures timely submission and organization of food production records, recipe analysis worksheets, and menus
• Oversee and ensure the quality of Children’s Services, including childcare lesson planning and activities; ensures the childcare program is in compliance with Shelter Childcare Minimum Standards to include the hours of operation; oversees the safety, security, and general welfare of children utilizing the childcare facility

• Assist with preparation for annual audits, program grant reports and monitorings
• Evaluate, provide, and initiate re-training regarding documentation, delivery/tracking of services
• Maintain knowledge of overall agency objectives, activities, and client assistance resources
• Make recommendations to the Programs Director, for service related policies and procedures that are within the philosophy and mission of the agency
• Assist in determining the annual budget for all shelter program operations
• Communicate emergency/critical situations to the Programs Director in an expedient manner
• Attend and actively participate with inter-agency coalitions and networking groups as assigned; Attend supervisors and combined staff meetings
• Ensure staffing needs are met in a timely fashion
• Other duties as assigned

• 4-year degree with a minimum of 2 years related administrative experience, or a minimum of 6 years strong experience in a related environment with demonstrated effectiveness
• Must have or obtain Food Managers Certification within 45 days of hire
• Organize and prioritize multiple and changing workload.
• Communicate openly and clearly, both orally and in writing, modeling leadership and teamwork; make logical decisions that are reflective of the philosophy, mission, and management style of the agency and that benefit the shelter and/or the agency as a whole
• Evidence successful experience in liaison work with the community from a social service non-profit setting; able to understand and communicate total agency objectives and mission
• Evidence successful experience in operating childcare and 24-hour residential facilities
• Sensitivity to clients and volunteers and understand the agency's position within the community and with related social service providers
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance
• Must have a clean driving record and be insurable; must have a valid driver’s license and maintain automobile insurance

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.