Your role at Baxter

Are you motivated by our mission of saving and sustaining lives?

Baxter is a $15B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, surgical products, and information technology solutions. Baxter's comprehensive product and service offerings are used by health care providers across the health care continuum and around the world in hospitals, extended care facilities and home care settings to improve the safety and quality of patient care.

Your team

Baxter offers dental and medical insurance, paid time off, parental leave, and more!

What you will be doing:

• Provide pre-sale and post-sale support to distributors and end users for Baxter products

• To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales.

• Has knowledge of commonly used concepts, practices, and procedures within a particular field.

• Relies on instructions and pre-established guidelines to perform the functions of the job.

• Works under minimum supervision.

• Provide telephone support to customers in an efficient manner.

• Provide day to day support to allocated team members to meet customer requirements.

• Ensure accurate processing and monitoring of customer orders, service notifications, and complaints.

• Answer customer questions on products and services.

• Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information.

• Process Request for Material Authorization (RMA) and provide RMA status information as needed.

• Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization.

• Ability to work with a cross functional team.

What you need:

• High School Diploma or GED required.

• 4 years of experience; 3 years in a customer focus role preferred.

• Ability to work a hybrid schedule.

• Fluency in English.

• Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or equivalent spreadsheet and word processing applications.

• Knowledge of SAP and similar order management and processing system.

• Numerate and accurate, particularly in relation to data integrity.

• Possess a positive attitude, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills.

• Excellent analytical and process flow optimization skills allowing for basic trouble shooting.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $56,000 - $77,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.