Device Repair Technician & Customer Service Advisors
We are looking for a Device Repair Technician & Customer-oriented Service Advisor. A customer service advisor will act as a liaison, provide product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best advisors are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service advisors can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these advisors can gather that for you. Problem-solving comes naturally to customer service advisors. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer needs. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Handle customer needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Skills

• Proven customer support experience or experience as a customer service advisor
• Track record of over-achieving
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person