JOB PURPOSE OR MISSION: Provide Interventional Pain Management services to all patients at a level consistent with Baton Rouge Rehabilitation Hospital (BRRH) mission, vision, and values. Participates in the delivery of patient care and related activities under direction of licensed nurse or licensed radiology technologist in collaboration with the patient, family, physician, and appropriate support services for the age population served. PERFORMANCE ESSENTIAL JOB FUNCTIONS include, but are not limited to: 1. Receives all customers courteously and promptly. PERFORMANCE STANDARDS: • Strives to anticipate needs of customers before asked. • Strives to understand needs of customers and responds appropriately. • Recognizes unusual situations or questions and refers to appropriate staff. • Tactfully handles customers in difficult situations. • Notifies departmental personnel that scheduled guests have arrived. 2. Performs basic clerical duties with regards to patient: PERFORMANCE STANDARDS: • Courteously answers the telephone and identifies self. • Takes accurate messages and repeats key information to ensure accuracy. • Respects confidentiality of information always. • Receives, verifies, and enters accurate, pertinent and required admission data. • Communicates with Insurance Representatives when necessary to effectively promote continuity in pre-certification/insurance verification process. • Communicates with appropriate management, patient and/or patient family regarding benefits and/or missing/incorrect documentation. • Assists in collection of up-front patient responsibilities. • Patient access functions are completed timely, promoting patient safety and minimizing patient delays. • Promptly performs initial quick registrations on targeted patients and completes the access process as soon as possible. 3. Schedules appointments. PERFORMANCE STANDARDS: • Maintains master scheduling program for all patients, via computer system according to established procedures. • Coordinates insurance coverage with patients, insurance company, and Business Office as indicated. • Communicates special patient needs to appropriate staff. 4. Completes chart maintenance and provides a variety of clerical support functions. PERFORMANCE STANDARDS: • Maintains accurate and current files of all patient records, correspondence, reports, and information, as required. • Completes and forwards discharged charts to Medical Records according to established procedures. • Prepares patient folders and files patient information appropriately, copies charts as approved by Medical Records, faxes and files a variety of materials. 5. Provides patient care and related activities under the direct supervision of a licensed Nurse and/or licensed Radiology Technologist. PERFORMANCE STANDARDS: Performs routine and assigned tasks in the department under the direction of a licensed nurse and/or licensed Radiology Technologist, within the scope of training and experience. • Performs technical care skills and comfort measures to patients. • Reports any changes in the patient’s condition, in a timely and accurate manner, to the licensed nurse. • Assists with the initiation and removal of non-invasive monitoring equipment, as directed. • Assists with the collection and transport of specimens as directed. • Retrieves/transports medications from pharmacy in accordance with BRRH policy, as directed. • Assists in patient transportation to and from clinical areas as needed. • Assists with the admission, discharge and transfer of patients. • Effectively and efficiently assists in patient care setup for procedural and clinical area. • Performs procedural preps as required by procedures and following protocols. • Maintains and practices universal precautions and aseptic technique. • Appropriately performs procedural scrub, gowning and gloving techniques according to department policy. • May participate in emergency response situations in accordance with BRRH Code Blue Policy. 6. Maintains patient records and charts to ensure an accurate record of the patient’s medical treatment. PERFORMANCE STANDARDS: • Documents patient care accurately and appropriately in all assigned patient records. • Obtains and documents complete vital signs of patients, including temperature, blood pressure, weight, respiration, pulse and pain score. 7. Practices appropriate safety, environmental, and infection control procedures. PERFORMANCE STANDARDS: • Performs waste removal from all areas of the patient care unit. • Actively participates in maintaining the cleanliness of the patient care environment and nursing station. • Ensures patient safety by adhering to BRRH Safety Policy guidelines. • Follow BRRH policies and procedures related to the operation and maintenance of equipment. • Assists with the preparation and return of instruments to decontamination for sterilization. • Performs or assists others to perform proper aseptic technique, isolation procedures, and infection control measures as needed. • Cleans, disinfects and stores equipment in clinic area, according to established guidelines • Assists/performs decontamination/sterilization techniques according to policy/procedure as directed • Maintains cleanliness of clean, dirty and autoclave designated areas and monitors accordingly. • Documents and maintains accurate usage of autoclave log 9. Assists with inventory, restocking, and organizing supply rooms accurately for patient care areas. PERFORMANCE STANDARDS: • Replaces items used daily and if necessary, relocates misplaced supplies. • Reports all noted shortages in a timely manner to appropriate personnel. • Assists nursing and radiology personnel to increase/decrease stocking item PAR levels according to monthly usage. • Checks and restocks shelfs as needed. • Works with Central Supply supervisor to adjust supply PAR levels as needed. • Uses pick ticket for defined procedure cases to gather necessary procedure case items. • Prepares case carts accurately according to physician’s preference lists. • Notifies appropriate personnel of inventory deficiencies. 11. Performs all other duties as assigned.

EXPERIENCE REQUIREMENTS Previous receptionist/scheduling experience preferred including computer registration and similar functions. Medical Assisting experience preferred. Experience in an outpatient surgical/and or clinical setting (not required) EDUCATIONAL REQUIREMENTS High school graduation preferred. CPR Certified.

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