JOB PURPOSE OR MISSION: Identifies records and abstracts and or audits/reviews patient charts for multiple regulatory requirements. Analyzes data; disseminates information in accordance with professional ethics. Performs job for the age population served, as defined in the department’s scope of service.

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS:

· Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.

· Takes initiative in living our Everyday Excellence values and vital signs.

· Takes initiative in identifying customer needs before the customer asks.

· Participates in teamwork willingly and with enthusiasm.

· Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.

· Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

· Practices diligence in fulfilling the regulatory and legal requirements of the position and department.

· Maintains accurate and reliable patient/organizational records.

· Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

· Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.

· Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.

· Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS

· Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.

· Initiates or redesigns to continuously improve work processes.

· Contributes ideas and suggestions to improve approaches to work processes.

· Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

· Effectively manages time and resources

· Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.

· Consistently looks for and uses resource saving processes.

CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

· Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.

· Employee proactively reports errors, potential errors, injuries or potential injuries.

· Employee demonstrates departmental specific patient and employee safety standards at all times.

· Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Participates in the development of departmental goals and objectives.

PERFORMANCE STANDARDS:

· Ensures that departmental priorities are carried out on a daily basis.

· Ensures that goals and objectives of the department are administered daily and are consistent with management expectations.

· Ensures that departmental measures for processes and expectations are carried out on a daily basis.

· Assists with recommending alternative methods of providing services to reduce departmental operating costs.

· Supervises the staff of the department in regards to fluctuations in the workload.

2. Demonstrates effectiveness in supervising assigned staff.

PERFORMANCE STANDARDS:

· Supervises departmental staff and processes and recommends changes as needed on a daily basis.

· Supervises operation of the Outreach Clinic Specialist daily.

· Provides leadership to maximize the effectiveness of the work performed daily.

· Works with management and staff on data concerning the Outreach Clinics and their activities.

·

3. Coordinates the daily activities of the assigned work area.

PERFORMANCE STANDARDS:

· Ensures that policies and procedures are followed.

· Coordinates the daily productivity of the department.

· Maintains an effective working relationship with Clinics and other departments.

· Monitors the performance improvement program for the department.

· Coordinates programs that are developed to improve departmental communications.

4. Demonstrates effectiveness in monitoring the daily activities of the department.

PERFORMANCE STANDARDS:

· Ensures that standards of performance are administered daily.

· Communicates policy interpretation to staff.

· Communicates effectively and expresses information clearly to staff.

· Maintains required records, reports and statistics as required.

· Analyzes operational data and adjusts as necessary to provide adequate, economical service.

5. Supervises daily operations and staff in the Clinic setting.

PERFORMANCE STANDARDS:

· Prepares staffing schedules for Clinical Laboratory Specialists.

· Performs administrative activities including the preparation of specific and periodic reports.

· Monitors compliance with specific Laboratory procedures.

· Ensures compliance of the assigned areas with accrediting standards.

· Informs employees of procedural and policy changes as they relate to the Laboratory.

· Recommends measures to improve productivity, scheduling, and performance improvement.

· Conducts regular evaluations of needle safety devices and makes recommendations to Laboratory management.

· Orders and maintains laboratory supplies and provides input into the acquisition of laboratory supplies.

· Develops protocols and procedures for enhancement of laboratory effectiveness.

· Assesses problems related to transport of specimens, laboratory data, and difficult blood collections and determines appropriate action.

6. Validates and monitors staff competency and job performance.

PERFORMANCE STANDARDS:

· Develops performance standards and monitors productivity of assigned employees.

· Creates a structured training program for new employees, and validates initial competency.

· Maintains ongoing continuing education for Outreach clinic Specialist.

· Maintains ongoing assessment process for monitoring continued staff competency.

· Addresses competency issues with individual staff members through education and/or training, and monitors improvement.

· Documents staff competency as defined by department policy.

· Institutes and facilitates cross training between phlebotomy and accessioning.

7. Serves as resource and customer/employee relations representative for the System and oversees employee activities as necessary.

PERFORMANCE STANDARDS:

· Receives employee, manager and/or external requests for information and/or assistance in resolving issues, using proper telephone/customer service techniques.

· Provides information and/or resolves issues within scope of own knowledge and authority, within established timeframes, maintaining communication with customer throughout process.

· Forwards other requests/issues to appropriate person(s), maintaining ownership of issue until final resolution is obtained.

· Serves as employee/customer advocate to create, maintain and foster an environment that embodies GHS principles.

· Oversees and implements system-wide employee activities to promote good employee relations.

8. Performs other duties as assigned.

EXPERIENCE REQUIREMENTS:

Must have the ability to exercise moderate judgment in the application of practices, procedures and techniques to work problems of a well-defined nature.

Five years phlebotomy experience required.

One year supervisory experience in a Clinical Laboratory preferred.

EDUCATION REQUIREMENTS:

High school diploma preferred.

SPECIAL SKILL, LICENSE, AND/OR KNOWLEDGE REQUIREMENTS:

Current Phlebotomy license issued by the Louisiana State Board of Medical Examiners preferred.

HIPAA REQUIREMENTS:

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Paper medical records with limit to job functions, electronic GHIN without limitations, employee health records, patient demographics, lab results, surgery or appointment schedule, medical records related to quality data, patient related complaints, and/or information related to patient location.

SAFETY REQUIREMENTS:

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, receives orders for patients, and collects blood samples.

Full-Time