Job description

• Train and manage all telemarketers.
• Supervises the daily workflow and scheduling of the telemarketing staff.
• Conducts performance evaluations that are timely and constructive.
• Manages discipline and corrective actions of the employees per company policy.
• Answer inbound calls and make outbound calls when service levels increase.
• Achieve weekly and monthly quotas.
• Ability to remain calm and respectful, when speaking with disgruntled customers or co-workers.

• Collaborates with the Sales Manager to set sales goals/develop scripts for the telemarketing team.
• Monitors and reviews phone calls to ensure quality service and compliance.
• Measures team performance; communicates goals/quotas to the team.
• Encourages and motivates telemarketers to help reach their goals and quotas.
• Prepares and presents sales reports to the Director of Marketing and Sales.
• Resolves customer complaints and grievances.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Great customer service skills.
• Interpersonal and negotiation skills are a plus.
• Managerial skills are preferred but not required.
• Conflict resolution is a plus, but not required.
• Organizational skills are a plus.
• Microsoft Office Suite or related software to prepare reports and measure performance.

• High School diploma or equivalent.
• Experience in management is preferred, but not required.
• Home Remodeling experience is a plus.
• Experience in telemarketing, outbound sales, or call center environment, preferred but not required.

• Monday-Friday from 10:00 am to 6:00 pm.

• Paid time off

• 1 year
• 2 years
• 3 years
• No experience needed

• 8-hour shift
• Morning shift

• Bonus opportunities

• Monday to Friday

• Call center
• In-person

• Do you have reliable transportation to work?
• Do you have computer experience?
• Are you available to work weekends and some nights?

• Management: 1 year (Preferred)
• Home Remodeling Sales: 1 year (Preferred)
• Telemarketing: 1 year (Preferred)
• Customer Service Representative: 1 year (Required)
• Microsoft Office Software: 1 year (Required)

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person