1 Patient Services Representative / Telephone Operator - Hybrid Position Job in Hot Springs, VA

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Patient Services Representative / Telephone Operator - Hybrid Position

Bath Community Hospital

Hot Springs, VA | Full Time

$34k-42k (estimate)

2 Weeks Ago

Patient Services Representative / Telephone Operator - Hybrid Position

Bath Community Hospital Hot Springs, VA

$34k-42k (estimate)

Full Time | Hospital 2 Weeks Ago

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Bath Community Hospital is Hiring a Patient Services Representative / Telephone Operator - Hybrid Position Near Hot Springs, VA

Patient Services Representative and Telephone Operator - Hybrid Position

Bath Community Hospital is a patient-focused small hospital in rural Virginia that offers excellent working conditions, a team environment, and opportunities for professional development. The Patient Services Representative/Telephone Operator is a hybrid position and will be responsible for dividing responsibilities between areas of need in our clinics. The Patient Services Representative/Telephone Operator will be responsible for managing patient appointments, greeting and checking in patients, answering phone calls, handling inquiries, and maintaining office organization. This role requires the ability to multitask efficiently in a fast-paced environment while providing exceptional service to patients and visitors. The Patient Services Representative/Telephone Operator will provide outstanding telephone etiquette, and will represent BCH professionally and positively to enhance an promote the core values and mission of Bath Community Hospital

Key Responsibilities:

Greet patients and visitors in a courteous and professional manner.
Manage patient appointments, schedule new appointments, and coordinate follow-up visits.
Answer phone calls, take messages, and redirect calls as necessary.
Verify patient information and insurance details.
Collect co-payments and process payments accurately.
Maintain cleanliness and organization of the reception area.
Manage patient records, ensuring confidentiality and accuracy.
Assist patients with completing necessary forms and paperwork.
Respond to patient inquiries and provide information about services offered.
Coordinate with medical staff to ensure smooth patient flow.
Perform administrative tasks such as filing, faxing, and scanning documents.
Assist with other duties as assigned by management.

Qualifications:

GED or equivalent required.
Prior experience working in a medical office setting preferred.
Proficient computer skills, including Microsoft Office
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to maintain professionalism and confidentiality.
Familiarity with medical terminology and insurance processes is a plus.
Ability to work effectively in a team environment and independently.
Flexibility to adapt to changing priorities and tasks.
Knowledge and training in HIPAA

Physical Requirements:

Ability to sit or stand for extended periods.
Manual dexterity to operate office equipment.
Ability to lift and carry up to 25 pounds.

Work Location:

Multiple locations Primarily Covington Monroe Clinic but may float to other facility locations

Benefits:

Health/Vision/Dental, Retirement Matching, Life Insurance, Short and Long-term Disability, Personal Time Off

Employment Type: Full-time

Equal Opportunity
Bath Community Hospital recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.