Duties & Responsibilities

• Work with subject matter experts to identify the target audience’s training needs and convert them to meaningful content (job aids, presentation decks, online learning modules, curricula, and programs) that fills those needs
• Evaluate complex business processes and requirements for new and existing initiatives, extract key learner behavior and knowledge requirements, and construct learning modules to ensure efficient, effective knowledge and skill transfer
• Create engaging learning activities and compelling course content for in-person instructor-led, live online, and hybrid settings
• Provide exercises and activities that enhance the learning process, engage the learner, and reinforce learning
• Develop, design, and edit online material and assessment tools
• Create supporting material/media (audio, video, simulations, role-plays, games, etc.) to fulfill learning objectives
• Troubleshoot technical problems related to learning management system (LMS) via reported user issues
• Visualize learning points through appropriate graphics, user interfaces, and course collateral (online and printed)

• Analyze and revise existing instructional material to meet adult learner needs
• Oversee implementation of online and instructor-led learning programs
• Write unbiased survey (Kirkpatrick Level 1) questions to assess learner reaction to learning modules and take focused action based on results
• Devise modes of assessment, such as knowledge checks or quizzes, to measure the effectiveness of the course (Kirkpatrick Level 2)
• Work with stakeholders to measure and report behavior change (Kirkpatrick Level 3) of learners over time
• Analyze and apply trends and best practices in adult learning, learning technologies, and instructional design
• Set clear learning objectives and create content that matches them
• Measure effect of learning events on business KPIs (Kirkpatrick Level 4 and ROI measures)
• Maintain project documentation and course folders

• Previous working experience in instructional design for 5 years
• Experience with learning management system (LMS) administration for 2 years (LearnUpon preferred)
• In-depth knowledge of learning theories, including Bloom’s Taxonomy, and instructional design models, including ADDIE and/or SAM
• Proficiency with Articulate Rise and Storyline or Adobe Captivate, Canvas, Camtasia, or other online course authoring tools
• Experience editing audio and video in support of learning objectives
• Demonstrated lesson and curriculum planning skills
• Excellent written and oral communication skills
• Advanced knowledge of Microsoft PowerPoint; ability to quickly learn and utilize other company applications
• Demonstrated ability to write effective copy, instructional text, and audio/video scripts
• Strong project management and organization skills with a demonstrated ability to manage multiple tasks and project simultaneously

• Bachelor’s degree in education, organizational development, instructional systems, human resources, business, or related field from an accredited university, or equivalent experience preferred
• 5 years of experience using course authoring tools