Summary

Maintain a positive work atmosphere by behaving and communicating in a manner consistent with the mission, vision and values of the organization while providing world class service. Perform a variety of activities to manage a portfolio of merchant accounts and banking relationships to deliver profitability and excellent customer service. Responsibilities include auditing accounts, advising on financial information, processing practices, funding and compliance issues. Applies their knowledge of systems, procedures, and customers to perform diverse assignments in support of the day-to-day business efforts.

Essential Functions

• Identifies, monitors, and mitigates risk issues per bank and card policy guidelines by reviewing applications.
• Manages merchant risk reviews and periodic reviews, using written and verbal communication.
• Documents, tracks, and organizes risk and periodic reviews.
• Acts as a consultant for merchants and partners, assisting to resolve risk reviews and mitigate future reviews and risk.
• Applies independent judgment in determining fair and timely resolution for merchants and partners.
• Communicates with third-party business partners to ensure a unified risk and compliance management strategies.
• Investigates and resolves matters with third-party business partners, banking partners, merchants and internal departments.
• Find alternative processing options when merchants and partners are deemed too high risk.

Additional Responsibilities

• Meets expectations for growth, retention, and customer service.
• Develops, trains, and implements educational programs designed to improve merchant's risk profile.
• Assigns compliance and post-underwriting reviews to other departments and ensures timely completion.
• Coordinates ACH processing setup with existing merchants.
• Completes other assigned duties as requested.

Requirements

• This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.

Education & Experience

• Associate’s or Bachelor’s Degree Preferred
• A minimum of 1 year experience in a financial institution or underwriting required
• Strong Communication Skills Required
• Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.