Company Overview:

Join our well-established HVAC and Plumbing company as we continue to provide top-quality

comfort solutions and exceptional service. We are looking for a dynamic Call Center Manager to

oversee the daily operations of our call center, ensuring excellent communication with service

departments and robust management of key performance indicators (KPIs).

Job Description:

As the Call Center Manager, you will be integral to our team by providing leadership and

developing strategies to manage and enhance our customer service functions. You will work

closely with the HVAC and plumbing service departments to ensure seamless communication

and effective resolution of client issues.

Responsibilities:

Develop and implement strategies to manage call center operations effectively.

Monitor and evaluate the performance of call center staff based on predefined KPIs.

Provide training and support to call center staff to ensure a high level of customer service and

technical proficiency.

Coordinate with service departments to optimize scheduling and dispatching of service calls.

Implement process improvements to enhance customer satisfaction and operational efficiency.

Prepare reports on call center performance and strategic planning updates.

Foster a team-oriented environment that encourages productivity and professional growth.

Requirements:

Proven experience as a Call Center Manager or similar managerial role, preferably in the HVAC

or plumbing industry.

Strong understanding of KPI management and process optimization.

Excellent communication and leadership skills, with a knack for problem-solving.

Ability to work under pressure in a fast-paced environment.

Proficient in CRM software and call center technology.

What We Offer:

 Competitive salary package

 Benefits including health insurance, dental and vision plans, and retirement options

(matching 401k)

 Opportunities for professional growth and development within the company

 A positive and supportive work environment

How to Apply:

Please submit your resume and a cover letter outlining your qualifications and why you are the

best fit for this role to [email address].

Join us and be a part of a team that values leadership and commitment to excellence. We look

forward to having you on board as our Call Center Manager, driving success and innovation in

our customer service operations!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Fountain, CO 80817: Relocate before starting work (Required)

Work Location: In person