Job Summary

As a Basecamp Fitness Assistant Studio Manager, you will help to lead a dynamic team that positively affects the lives of our members on a daily basis! You will help to manage the daily operations of a fast-paced fitness studio, hire, train and develop the staff in your studio, build relationships with Basecamp members and address their concerns ensuring positive outcomes.

Benefits and Perks

2 weeks PTO over the course of your first year of employment (Refer to WAG PTO Structure)

Bonus opportunities

Workout for Free!

Fitness casual dress code

Passionate, collaborative work environment

Retail discount

Duties & Responsibilities

• The Assistant Studio Manager is tasked to assist in organizing, planning and implementing membership strategy Leading daily shift operations including shift huddles, on the spot coaching for ambassadors, and hitting shift targets for leads, trials and new memberships
• The Assistnat Studio Manager will facilitate our sales process when onboarding a new potential customer and present the best possible membership option. They will also help and assist the new customer to overcome any obstable they have from starting their fitness journey.
• Marketing: The Assistant Studio Manager will manage current business to business relationship ship and develop new relationships. This would include but not be limited to: sponsoring local events, tabling, pop-up workouts, "street huslte", health and wellness fairs, lunch and learns, etc.
• Managing client and staff concerns throughout the course of a shift
• Ensuring proper execution and consistency of all front desk systems and operating procedures. This includes member greeting, check-in, bike set-up, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures and customer care calls
• Responsible for maintaining a safe, clean and well stocked facility at all times. Following through on daily studio cleaning checklists and maintenance efforts. Ordering all product for the studio. Promoting retail products and educating members on the benefits of products available in studio Responsible for meeting studio EFT revenue targets by building new membership dues. This is accomplished through a combination of personal selling, ambassador coaching, lead generation, CRM management, booking appointments, confirmation calls and guest follow up calls, texts and direct messages
• Completing Daily Shift Reports and maintaining accurate up to date notes in the studio’s CRM system

Required Skills

• Sales
• Marketing
• Displays enthusiasm, energy and a passion for health and fitness. Must possess basic fitness acumen Naturally connects and builds rapport with a range of people and personalities
• Enjoys and thrives in sales-focused roles; performance driven
• Team player with the ability to work collaboratively
• Ability to lead — set direction, inspire action, delegate tasks, train, develop and hold people accountable Forward thinking and creative
• Able to execute on a game plan
• Self-starter
• Manages time well in a fast-paced work environment
• Detail Oriented
• Open to coaching and feedback
• Excellent verbal and written communication skills
• Must be able to adapt and learn computer systems (POS, CRM, etc.) in a timely manner to be successful in this position

Required Qualifications

Minimum Education & Knowledge

• High school diploma or general education degree (GED)

Minimum Work Experience

• Customer Service or Retail experience required
• Sales experience preferred
• Previous management experience preferred

Physical Demands and Environmental Conditions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, employee is regularly required to use their hands, reach with hands and arms, talk and hear. The employee is regularly required to stand and walk. Flexible to work during day, evening and/or weekend hours based on studio needs The employee must occasionally lift and/or move up to 25 pound

Reporting Structure

• This position reports directly to the Studio Manager
• This position is responsible for managing and developing a team of 4-10 Ambassadors (customer service, sales, operations)

Equal Employment Opportunity

Basecamp Fitness provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Experience level:

• 2 years

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Required)

Work Location: In person