JOB DESCRIPTION

Summary

The position will provide administrative and clerical support to the Credentialing Specialist and/or Senior HR Assistant on their daily functions.

The successful candidate may serve as the temporary senior assistant and/or credentialing specialist in the absence of the senior HR assistant and/or Credentialing Specialist.

Essential Functions

• Performs job duties collaboratively with health center management and exercises good judgement.
• Fosters and promotes a culture of service excellence and accountability.
• Consistently adheres to a high standard of professional ethics; conducts self in an ethical manner and is a role model to others.
• Complies with organizational policies and procedures

Assist the Senior HR Assistant with the following functions:

• Conducts benefits enrollment paperwork and entries for new employees.
• Verifies I-9 documentation and maintains books current.
• Submits the online investigation requests and assists with new employee background checks.
• Prepare the onboarding process for new hires.
• Ensure that the onboarding process and completed in a timely manner.
• Updates HR employee change requests and processes paperwork, updates and maintains HR forms.
• Processing paperwork of terminations.
• Creating spreadsheets and maintaining spreadsheets to be accurate and current for personnel.
• Creates interview packages, new hire packages and volunteer packages.
• Assists with the credentialing processes and updating and maintaining all current files.
• Schedules meetings and interviews as requested by HR Director.
• Makes photocopies, faxes documents and performs other clerical functions.
• Checks and verifies dates for expiring Licenses, Certifications and annual required items.
• Assist with the introduction of volunteers to the respective departments.
• Assists or prepares correspondences as directed by HR Director
• Prepares, files paperwork and maintains new and old employee, volunteer and contractor files.
• All other duties as assigned

Assist the Credentialing Specialist with the following functions:

Initiate and support the practitioner application process by sending, receiving, and analyzing practitioner documents and data import to determine completeness in preparation for the credential’s verification process

• Responsible for gathering, verifying, evaluating highly confidential and sensitive health care practitioner credentials consistent with departmental guidelines and accreditation standards
• Efficiently perform all aspects of credentialing verification, including initial credentialing and recredentialing to ensure current credentials and timely handoff and/or review and approval of practitioner files
• Respond to all practitioner, client health plan and internal inquiries in a timely manner
• Monitor expiring licensure, board and professional certifications and other expiring documents with practitioners within the prescribed timeframe
• Responsible for accurate data entry to ensure the integrity of credentialing information in applicable database(s)
• Collaborate with participating partners, department managers and/or external agencies to facilitate and ensure smooth hand-off during the credentialing process
• Use critical thinking skills to conduct follow-up with individual practitioners and internal and external entities to resolve discrepancies identified during the credentialing process
• Provides Credentialing and HR compliance monitoring and alerts manager of any undisclosed negative findings immediately
• Actively participate in team meetings and process improvement initiatives to continuously improve work product quality and efficiency
• Shared responsibility for reviewing, processing and distributing incoming correspondences (i.e., interdepartmental mail, fax and email)
• Keep Director informed of potential credentialing or enrollment issues (i.e..) expiring licenses etc.
• Monitors the performance evaluation schedule and may assist Managers in the development of Performance Evaluation templates.
• Initiate the monthly Credentialing meeting.
• Participates in administrative staff meetings and attends other meetings and seminars as required.
• May recommend new approaches, and procedures to continually improve efficiency of the department and services performed.
• Performs all other duties as assigned

Competences

1. Dependability

2. Communication

3. Confidentiality

4. Organization

Physical Demands: This is mostly in an office setting; however, this position may require sitting for long periods of time. Walking, bending and reaching may be required as well.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, with hours of 8:00am to 5:00 pm. However, these hours may be changed as the clinic standard hours may change.

Travel: Travel is sometimes required locally, and out of the area for training occasionally.

Required Education and Experience

1. High school diploma.

2. 1-2 years Administrative duties experience

3. Previous experience working as a Credentialing Specialist, preferably in an FQHC setting.

Preferred Education and Experience

1. Associates or Bachelor’s degree

2. 1 of Human Resource Experience

REQUIRED SKILLS AND ABILITIES

• Proven, high quality customer relationship (internal and external) skills
• Ability to work collaboratively
• Excellent written, oral and listening communication skills
• Ability to effectively communicate to large and small group audiences
• Advanced knowledge of computers, word processing, spreadsheet and database software
• Solid ability to analyze situations carefully and adopt appropriate courses of action
• Strong attention to detail
• Strong organizational and time management skills
• Ability to quickly and easily adapt to changing situations and priorities
• Skilled in maintaining confidentiality and discretion with regard to employee information
• Ability to understand and adhere to the duties, methods and procedures required by the position

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job . Duties, responsibilities and activities may change at any time with or without notice to fit the needs of this position and BACHC.

BACHC is an EEO and an At Will Employer

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• healthcare credentialing: 1 year (Required)
• Administrative: 1 year (Required)

License/Certification:

• CDL (Required)

Work Location: In person