About Us: Alliance Machine Systems International, LLC is a privately held company with over 35 years of history dedicated to providing corrugated box manufacturing machines and services to the changing industry. As the paperboard packaging industry's premier global supplier of productivity-enhancing process machinery and systems, we supply innovative designs, intelligent automation, and optimized workflow, coupled with highly responsive parts and service support. Our United States and Europe based engineering, manufacturing, sales and service operations provide a global support system covering the full product portfolio of Alliance, Serco, TEI, ASC, Pallmac, J&L and Tanabe machines. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: POSITION SUMMARY This Customer Service position is responsible for generating parts sales and satisfying customers by both receiving and pro-actively placing calls, understanding customers’ needs and quickly and efficiently carrying out the steps required to satisfy those needs. ESSENTIAL DUTIES AND RESPONSIBILITIES Field customer calls for spare parts. Must have good working knowledge of Alliance equipment to trouble shoot customer needs and direct them to appropriate personnel if needed. Make outbound calls to solicit parts. Create customer orders, and/or create work orders for fabrication if required parts are not in stock. Have the ability to troubleshoot and suggest upgrades for old parts/functions. Have the ability to use issued Excel queries to review open orders and quotes on a daily bases to ensure orders are being shipped out on time and quotes are being followed up within the scheduled time frame. Work with sales and engineering to maintain up-to-date spare parts lists. Ability to aid the accounting department in retrieving past-due monies by contacting customers. Take after-hours emergency calls and be willing to arrive at office when needed to ship parts. Any and all other duties assigned. PURCHASING AUTHORITY LEVEL Authorized to create purchase orders when needed or in case of emergency. SUPERVISORY RESPONSIBILITIES CERTIFICATES, LICENSES, REGISTRATIONS QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High school diploma or equivalent Experience and Skills: Data entry, manufacturing, and bill of materials experience a must. Must have strong analytical skills. Intermediate to advanced computer skills with experience in Windows based environment. Proficiency with databases and MS Office, including Excel and Word is required. Proven ability to accurately work with detailed records while consistently meeting deadlines. Personal Attributes: Personable, Ability to show empathy, Demonstrated ability to work as part of a team in a demanding production environment, Good communication skills Physical Requirements To successfully perform the essential functions of this job, an individual must be willing and able to Travel, including domestic and international. Work occasional evenings and weekends to meet deadlines. Sit at a desk or computer for extended periods of time. Move about the office and factory with occasional lifting, bending and reaching. Dial, hear and respond to telephone calls and inquiries. Communicate effectively (visually and verbally) with internal and external contacts. Meet requirements of daily attendance on job for a full, continuous work schedule. Compensation: $43,920 - $65,880(DOE) Benefits: Alliance offers a competitive benefits package that includes medical, dental, vision, life insurance, disability insurance, 401K with employer match, PTO, paid holidays and a bonus program. At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Alliance Throughout Barry-Wehmiller, we hold ourselves to a unique measure of success: by the way we touch the lives of people. It’s that vision that drives us in creating world-class experiences and solutions for our customers and unites us around our common goal—to use the power of our business to build a better world. Please click to view our: 📋 Career Privacy and Cookie Notice 📋 Website Terms and Conditions 🌐 Accraply 🌐 Afinitas 🌐 Alliance 🌐 Baldwin 🌐 Barry-Wehmiller (Corporate) 🌐 BW Flexible Systems 🌐 BW Forsyth Partners 🌐 BW Integrated Systems 🌐 BW Papersystems 🌐 CARR Biosystems 🌐 Chapman & Co. 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