Overview:
We are seeking a highly skilled and motivated Emergency Communications Officer to join our team. As a Emergency Communications Officer, you will play a crucial role in ensuring effective communication between law enforcement, fire departments, emergency medical services, and the public. This position requires strong analytical skills, the ability to handle high-pressure situations, and excellent communication skills.

Responsibilities:
- Receive and prioritize emergency and non-emergency calls from the public
- Gather accurate information from callers and enter it into the computer-aided dispatch system
- Analyze incoming information to determine appropriate response and resources needed
- Dispatch law enforcement officers, firefighters, and medical personnel to incidents
- Monitor GPS tracking systems to track the location of emergency vehicles
- Operate phone systems, radio systems, and other communication equipment
- Provide pre-arrival instructions to callers in emergency situations
- Maintain accurate records of all communications and incidents
- Collaborate with other agencies and departments to coordinate responses to incidents
- Provide support to field personnel as needed

Qualifications:
- High school diploma or equivalent required; certificate in communications or related field preferred
- Previous experience in a communications or dispatching role is highly desirable
- Proficient in using computer systems and software applications
- Familiarity with GIS mapping systems is a plus
- Knowledge of law enforcement procedures and protocols is a plue
- Excellent typing skills with a high level of accuracy
- Strong conflict management and problem-solving abilities
- Ability to remain calm and focused in high-stress situations
- CPR certification is a plus

If you are looking for an exciting opportunity to contribute to public safety and make a difference in your community, we encourage you to apply for the position of Emergency Communications Officer. We offer competitive pay and benefits packages for qualified candidates.

Job Type: Full-time

Pay: $21.06 - $25.87 per hour

Expected hours: 40 per week

Benefits:

• 457(b)
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Rotating shift
• Rotating weekends

Ability to Relocate:

• Hastings, MI 49058: Relocate before starting work (Preferred)

Work Location: In person