• Write up quotes/estimates based on the need for service.
• Create accurate, detailed invoices based on services provided.
• Placing parts orders, pulling parts from inventory, and tracking parts orders for the shop.
• Keep customers informed of the progress of service/schedule service deliveries and/or pickups.
• Maintain all documentation related to work/repair orders, and invoices organized.
• Verify all final invoices and reconcile work performed to ensure proper services were provided.
• Write up ROs (repair orders) for all new equipment.
• Coordinate with the warranty/insurance department to ensure proper paperwork is on file.

• Excellent verbal and written communication skills.
• Ability to provide customer service in person or over the phone as well as email.
• Stay current through reading and/or training on products sold/serviced by the store.
• Proven ability to build and maintain relationships with clients.
• Computer skills: MS Office, emails, and ability to navigate through computer systems.
• High School Diploma or GED.
• Ability to work independently (self-starter).
• Prior equipment service and service writing experience.
• Prior leadership experience in a service department.
• Ability to safely operate a forklift (when necessary).

Barracuda Staffing & Consulting connects dynamic employers to top talent. They are the leading experts in helping Tulsa businesses assess, develop, grow, and protect their teams through strategic human capital management.