Category: Retail

EmploymentType: Full-Time

Location: IL - Champaign - Champaign - 2714

LocationType: retail

JobLocation: Champaign, Illinois 61820-0000

JobSummary: As a lead barista, you make the customer experience exceptional by sharing the passion and enthusiasm you have for the Cafe, with every customer interaction. As a deputy to the cafe manager (CM), you coach, inspire, and support an environment for baristas to grow and develop. Your desire to lead the team and coach others to deliver our service standards supports the achievement of sales goals and efficiencies. In your role, you work closely with the CM to strategize and analyze the team's efforts to ensure the delivery of high-quality beverages and food products for memorable customer experiences. In your role, you help the cafe team understand the importance of putting the customer first ahead of everything and anything else.

Expected Behaviors

• Prioritize customer experience above all else.
• Curious and continues to develop deep knowledge of the Cafe and market.
• Support results and understand financial factors.
• Enjoy working with people and values them.
• Well-organized and manages time efficiently.
• Excited by, adapts well to and thrives in a dynamic and changing work environment.
• Persevere with confidence in the face of adversity and setbacks.
• Use good judgment and make good decisions.
• Exhibit focus and thoughtfulness.
• Remain calm, cool, and collected during periods of high volume or unusual events to keep cafe operating to standard and to set a positive example for the team.
• Motivate and recognize each person.
• Take responsibility for own actions.
• Is patient and a good listener, making others feel heard and respected.
• Excel at setting and achieving goals as well as motivating a team to meet expectations.
• Display a can-do and positive attitude and affinity for leading people.
• Open to feedback and can reflect on this insight to develop and grow.

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.