Job Summary :

The Patient Accounts Representative position supports the reduction of Accounts Receivables. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of A / R credits and trend monitoring.

Essential Functions :

• Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations.
• Facilitate account resolution. Accurately identify follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and / or insurance carriers.

Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on a job-specific priority matrix.

• Timely identify, research, and resolves any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities
• Work collaboratively across teams, with peers, and revenue cycle departments.

Job Requirements :

• High School Diploma
• 1-2 years’ experience in Healthcare collections
• Strong knowledge of Patient Accounting systems
• Must be able to work in a team environment that requires quick turnaround and quality output

Other Duties as Assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Last updated : 2024-03-26