Overview:
We are seeking a highly organized and detail-oriented individual to join our team as an office manager. Glide is a fast growing window washing company that is a great place to work and will offer tremendous growth opportunities.

Responsibilities:
- Field Routes Software Experience required. If you have never used Field/Pest Routes please do not apply. This is an absolute requirement. We will for sure test your knowledge before hiring.
- Answer phones during the busiest time of the day (usually for a couple hours in the mornings), to help service our customers requests.
- Perform customer loyalty calls with all customers who request to cancel the service.
- Manage a team of Virtual Assistants in the Philippines (no foreign language requirements).
- Handle customer inquiries and resolve any issues or complaints in a professional manner.
- Collaborate with other departments to optimize route efficiency and customer satisfaction.
- Assist with administrative tasks such as filing, data entry, and report generation.
- Oversee inventory management and ensure adequate supplies are available for each route.

Qualifications:
- Field/Pest Routes Software experience. 3 years is preferred 1 year minimum.

- Solid understanding and experience with at least 3 of the following categories: Customer service, Customer Loyalty, Customer Success, Billing.

- Previous experience in office management or administrative roles.
- Knowledge of file management systems and basic office software (e.g., Microsoft Office).
- Worked with remote teams, not required, but preferred.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent communication skills, both written and verbal.
- Experience in human resources or team management is preferred.
- Proficiency in phone etiquette and handling inbound and outbound phone calls a huge plus.
- Ability to work independently and make decisions in a fast-paced environment

If you are a motivated individual with strong organizational skills and a passion for delivering exceptional service, we would love to hear from you. Apply now to join our team as a Field Routes Office Manager!

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person