Dispatcher/Order Scheduler

We are searching for an experienced Dispatcher/Order Scheduler at our Dubuque North Plant facility.
Primary Duties and Responsibilities:

What you’ll do:
Working in a team environment delivering superior customer service to both internal and external customers by executing smooth order fulfillment and delivery. arranging the scheduling of Material Delivery Professionals to ensure on-time, efficient, and safe delivery of material for all customer orders. This role takes responsibility for driver activity and closely monitors orders from start until completion. Proactively communicating every step of the way, this person is responsible for organizing information and making decisions in order to dispatch materials in a timely and efficient manner.
Customer-focused
A quick-thinking puzzle solver who takes matters into your own hands
An organizer of chaos and tamer of confusion
Calm and collected even under demanding fast-paced conditions
A self-starter who thrives in a team environment
Our core values are your core values
Can improvise easily to get things done
Have a plan B, and even C ready to go
Enjoy quarterbacking

Key Responsibilities:
Provide superior customer service to our external customers as well as our network material delivery professionals
Accurately obtain and submit customer orders
Selection of strategic plant location to dispatch trucks for efficient routes, and dispatching to customer locations
maximizing the company’s reach
Monitor orders, maintenance schedules and plan accordingly
Ensure compliance of fleet capacity and weight limits
Verify material delivery professionals (MDPs) are present and ready to load
Process tickets in accordance with loading sequence and company procedures
Deliver accurate and clear information in response to customer inquiries
Support Area Manager as needed
Clearly communicate special job-site conditions that require specific trucks, spacing, specific requirements, etc.
Coordinate with batch manager to ensure accuracy for every delivery
Assist MDPs in finding job-sites, determine travel times to jobs, assist with tracking out of service vehicles by updating computer systems
Provide support by working across departments and communicating any impacts to orders or service internally and externally to customers
Responsible for providing continual MDP and route statuses using a variety of modes of communication and technology to mitigate and remedy rejected/lost loads
Monitor scheduling screens as demands warrant to ensure efficient ordering as well as truck movement between plants and job-sites
Reliable attendance is essential to performance in this role.

What you’ll need:
A Growth Mindset
College Degree Preferred but not Required
Related experience and/or training in customer service, dispatching, and logistics, preferred
Scheduling flexibility during seasonal peak times
Seasonal Full-Time

Hourly Wage

0.00 - 0.00
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.