Job Overview:
We are seeking a customer-oriented Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent communication skills to provide exceptional guest services.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist guests with reservations, both over the phone and in person
- Process payments and maintain guest accounts
- Manage phone systems, direct calls, and take messages
- Resolve guest complaints promptly and efficiently
- Maintain a tidy and presentable front desk area

Experience:
- Proven experience in customer service or hospitality roles
- Familiarity with hotel management software is a plus
- Excellent communication skills with proficiency in phone etiquette
- Ability to speak multiple languages is advantageous (multilingual or bilingual)
- Strong guest service and guest relations skills

This position offers the opportunity to work in a dynamic hospitality environment where you can showcase your customer service skills. If you are passionate about providing top-notch service to guests, we would love to hear from you.

Job Type: Full-time

Pay: $16.50 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Evening shift
• Morning shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Juneau, AK 99801 (Required)

Ability to Relocate:

• Juneau, AK 99801: Relocate before starting work (Required)

Work Location: In person