Main Roles

The Server ensures that guests have a pleasant and memorable dining experience. They are the first and last face the guests interact with and will be their “go-to” person throughout their experience. The Server eloquently introduces the concept of the wine bar and philosophy of Crenn, and will educate themselves on the dietary restrictions and celebrations of their guests. The Server also acts as a liaison between the culinary team and server assistants to make sure the ballet of food and service are properly executed. The Server will be an integral part of the overall Crenn team, and may be called upon to help execute service at Atelier Crenn, the sister restaurant of Bar Crenn. 

Qualities and Skills Required:

• Strong food and wine knowledge
• 2-5 years of experience in hospitality or customer service
• 1 or more years of luxury or Michelin experience
• Knowledge of relevant software programs like Toast, Sevenrooms, Tock
• Skilled in time management and multitasking
• Strong and efficient communication skills to efficiently communicate with BOH/FOH
• Drive revenue through salesmanship
• A sociable, open, attentive and positive personality, with the ability to maintain composure
• Demonstrated ability lead a small team
• Self determined deliver quality service and motivate others

Responsibilities: 

• Prepare dining room, service station and trays according to service standards.
• Set up the bar and mise en place for cocktails preparation.
• Maintain knowledge of current menu items and beverage offerings.
• Ensure high standards of personal presentation and grooming.
• Greet and welcome guests in a prompt and courteous manner using names when possible.
• Establish rapport with guests to build loyalty and gather constructive feedback for guest satisfaction.
• Abide by Michelin standards for service and cleanliness.
• Upsell cocktails, wine selections and menu options according to guest preferences.
• Enter orders through the POS system and fire courses with correct timing.
• Clear and return food and beverage items to the proper area. 
• Clean and properly mark tables between courses. 
• Converse with guests using polished and professional language.
• Completes daily responsibilities and can adapt to changing priorities.
• Work as a team to ensure the restaurant achieves its full potential.
• Keep work areas tidy and well organized.
• Escalate any guest concerns with the Bar Manager or Wine Director.
• Communicate with the kitchen regarding any dietary restrictions, wait times and menu questions.
• Take an active role in coaching and developing junior staff. 
• Apply service techniques consistently and with enthusiasm.
• Assist the FOH team in closing the POS terminal and tally cash and credit card settlements.
• Attends training sessions and meetings as required.