Job Description
The Team Lead II - Registration performs a variety of data entry and general registration functions for the Outpatient Departments in the facility. It is the responsibility of the Registration Team Lead to accurately collect patient demographic and insurance data to ensure appropriate reimbursement and claim filing. The team lead will utilize technology to accurately quote and collect patient liabilities that have been identified by the insurance company and obtain any necessary authorizations to cover the Outpatient Services. The team lead will also be responsible for management functions related to the outpatient registrars. They will also be a resource for fellow team members and manage any issues that have been escalated by the registrars. Under the direction of the Patient Access Manager, is responsible to follow all registration and admitting policies and procedures. Acts as a resource in providing all customers with the highest level of service. Enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services.
Responsibilities

• Acts as the initial greeter for all patients/visitors entering the facility.
• Completes all registrations in a professional, accurate and customer-oriented timely manner.
• Obtains information from patient health insurance or managed care identification card.
• Responsible for distributing to patients or their representative any required handouts.
• Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.
• May be required to work at another location as needed and team members are responsible for their own transportation.

Qualifications
Minimum Education

• High School Diploma or Equivalent Required

Minimum Work Experience

• 2 years relevant experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, medical office, or coding). Less job experience is required with completed advanced education (Associates, Bachelors, or Masters' degree). Required
• previous registration experience Required
• experience in health care revenue cycle function Preferred

Licenses and Certifications

• Certified Revenue Cycle Specialist (CRCS) Upon Hire Required
• Certified Healthcare Access Associate (CHAA) Upon Hire Required

Required Skills, Knowledge and Abilities

• Must have the ability to demonstrate the following: Power point, Medical Terminology, Written communication skills, Verbal communication skills, Excel, WORD, Office applications: email, fax module, scan PDF, Fast paced work environment, Meeting deadlines, Organized, Time management, Conforming to standards, Phone customer service, Managing projects, Manage large data volume, Audit Techniques, Measure and improve outcomes, Work well with other departments to achieve goal, Visio, Multi-line phones, Expense management, Works well within a team structure, Administrative support to leaders.

About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.