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Operations Supervisor
$58k-74k (estimate)
Full Time 3 Weeks Ago
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Baptist Ambulance is Hiring an Operations Supervisor Near Memphis, TN

Position: Operations Supervisor
Company: Baptist Ambulance
Location: Memphis, TN (Shelby County)
Definition:
  • Responsible for recruiting, screening, hiring and orienting all field staff.
  • Responsible for evaluating, coaching and disciplining all field staff.
  • Responsible for developing and staffing master schedule, including call in/fill in.
  • Responsible for tracking, monitoring and submitting payroll per company policy.
  • Receives and resolves any field crew questions, concerns or issues regarding pay, benefits or other personnel issues.
  • Directs and leads support staff in inventorying, ordering, receiving, stocking and issuing medical, office and shop equipment and supplies.
  • Directs and leads outside vendors, fleet maintenance staff and support staff in preforming preventive maintenance, repairs, cleaning and inspecting all fleet vehicles.
  • Ensures that all field staff maintain appropriate certification and licensure for their position.
  • Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.
  • Assists Medical Director, quality improvement and billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
  • Assists Director of Operations in ensuring that all operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.
  • Assists Director of Operations in ensuring that operations are in full compliance with all local, state and federal contracts, regulations and ordinances.
  • Performs other duties related to management and administrative functions as directed.
Minimum Requirements:
  • All Paramedic requirements (Current Paramedic License. Must be able to obtain MS, TN and AR license.)
  • National Registry Certification Required.
  • All Paramedic Field Supervisor requirements.
  • Must have the ability function as a leader evaluating, coaching, training and directing field staff.
Physical Requirements:
  • The ability to reach, push and pull.
  • The ability to sit or stand for long periods of time.
  • The ability to bend, stoop, squat and kneel for long periods of time.
  • The ability to walk up and down stairs without difficulty.
  • The ability to lift and maneuver 150 pounds without difficulty.
  • The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.
  • The ability to walk a distance of one quarter of a mile without difficulty.
  • The ability to complete all job duties during any and all hours of the day and night.
Reports To:
  • Director of Operations for all operational activities.
  • Medical Director – Medical Control on all patient care, protocol and clinical quality activities.
Specific Duties:
  • Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
  • Directs and supervises field crews to ensure that ambulance and all equipment is ready for use at the beginning of each shift and after every call.
  • Directs and supervises field crews to ensure security of buildings, vehicles, equipment, medications and all other company property.
  • Performs daily inspections of base and/or station for cleanliness. Directs and supervises field crews to perform appropriate housekeeping duties.
  • Responsible for recruiting, screening, hiring and orienting all field staff.
  • Responsible for evaluating, coaching and disciplining all field staff.
  • Responsible for developing and staffing master schedule, including call in/fill in.
  • Responsible for tracking, monitoring and submitting payroll per company policy.
  • Receives and resolves any field crew questions, concerns or issues regarding pay, benefits or other personnel issues.
  • Directs and leads support staff in inventorying, ordering, receiving, stocking and issuing medical, office and shop equipment and supplies.
  • Directs and leads outside vendors, fleet maintenance staff and support staff in preforming preventive maintenance, repairs, cleaning and inspecting all fleet vehicles.
  • Ensures that all field staff maintain appropriate certification and licensure for their position.
  • Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.
  • Assists Vice President of Operations in ensuring that all operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.
  • Assists Medical Director, quality improvement and billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
  • Assists Vice President of Operations in ensuring that operation is in compliance with all local, state and federal regulations and ordinances.
  • Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
  • When necessary and appropriate, acts as a team leader in dealing with emergency and non-emergency situations, directing and supervising other members of the emergency medical care team.
  • Performs duties related to public relations and community education programs sponsored by company.
  • Accepts responsibility for recertification as an EMT and for other required licenses and certifications as required by company, local, regional, and state policies, regulations or laws.
  • Supported by Field Supervisors and other support staff handles administrative tasks such as dealing with vehicle breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, general housekeeping activities, etc.
  • Addresses field crews questions, concerns or issues regarding pay, benefits or other personnel issues.
  • Assists Quality Improvement and Billing support staff in evaluation, training and follow up with field crews in protocol compliance and field documentation.
  • Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
  • At all times sets an example of professionalism and leadership for others to follow. Places patient care excellence and safety above all else.
  • Performs other duties as directed by management.

Job Summary

JOB TYPE

Full Time

SALARY

$58k-74k (estimate)

POST DATE

05/22/2024

EXPIRATION DATE

07/20/2024

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The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Operations Supervisor job description and responsibilities

Operations supervisors oversee all the activities within a specific department or area of an organization.

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Operations supervisors are responsible for leading and supervising a group of employees.

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After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.

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Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.

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Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Operations Supervisor jobs

Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.

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Some companies require the operations supervisor to make major contributions to the functions of other departments.

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Operations supervisors report directly to the director of the department they supervise.

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A supervisor oversees the day-to-day performance of employees.

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Step 3: View the best colleges and universities for Operations Supervisor.

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