Primary City/State:

Mesa, Arizona

Department Name:

Nursing Admin-HH Int

Work Shift:

Day

Job Category:

Administrative Services

You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. Apply today.

Banner Hospice and Home Care is a fully integrated provider of high-quality care and compassionate advanced illness and end-of-life care serving patients across the Metro Phoenix area and in Northern Colorado. Banner Hospice and Home Care is ranked among the Top 100 U.S. providers. Banner Home Health expanding and growing to serve the ever growing and expanding. Banner Home Care and Hospice is interconnected across the Banner Health system serving as Banner’s partner to our hospitals, clinics, health plans, and other service lines. Post-Acute is the future of health care and Banner Home Care is cutting edge on growth and development.

As the Patient Services Coordinator for Banner Home Health and Hospice, you will have the opportunity to provide administrative assistance and in hospice operations such as admission, scheduling, billing, and contracting.This is a REMOTE position scheduled Monday - Friday 7:30am - 4:00pm with an in-office rotation requirement if local.

Ranked in the top 25 percent of all home care agencies in the United States, Banner Home Care is the largest nonprofit, free-standing home care agency in Arizona. We provide intermittent health care for patients of all ages in the comfort of their home. Our home care team is experienced, compassionate and professional, and the results prove that Banner Home Care measures better than the national and Arizona average in almost all Medicare Quality Compare patient satisfaction results.

POSITION SUMMARY

This position is responsible for providing support for the daily operations of a department, function, or center to ensure smooth workflow and operation. This position is responsible for scheduling employees and clients to ensure full caseloads, minimize travel time and mileage while observing patient/family specific needs. The incumbent is responsible for researching problems with visit and billing activities and make necessary corrections to ensure clean claim. This position partners with clinical care team to ensure seamless experience for the patient and their family across the entire continuum of their treatment.

CORE FUNCTIONS
1. Schedules all direct care staff to ensure full caseloads, minimize travel time and mileage while observing patient/family specific needs. Updates schedules as changes occur. Maintains accurate employee schedules and schedule new clients appropriately. Notifies staff of assignments.

2. Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

3. May manage the medical record for the assigned area, including coordination with hospitals, practice offices and other ancillary services to obtain needed records.

4. Assists in department management processes included but not limited to: payroll, special projects, reports, training & education.

5. Researches discrepancies between visit and billing activities, when required. Works with supervisor, patient financial services, intake, and insurance to resolve the issue and adjust activity as indicated.

6. Generates daily operational reports to reconcile visits statuses and communicates the information to the appropriate team member. Organizes patient start of care, tracks, files, and provides appropriate documentation to staff.

7. Provides phone coverage when requested/assigned. Provides back-up to other functions as requested/assigned. Performs data entry and maintains employee and client information. Provides customer service to all internal and external customers.

8. Maintains high quality and accurate scheduling of clinician and client schedules with physician orders and appropriate authorizations. The incumbent must maintain excellent customer service internally and externally and make sure that all data is entered accurately and timely for billing purposes. The incumbent must prioritize duties when, on occasion, needs conflict. Unusual problems with clients/families or employees are referred to the next level of management.

MINIMUM QUALIFICATIONS

Must possess a general knowledge of healthcare administration as normally obtained through the completion of an associate’s degree in business, healthcare administration or related field. Skills and abilities normally gained with three to five years of experience in home health, similar home care services or related field. Proficient knowledge of clerical and administrative services. Excellent communication skills, highly organized and responsive.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

DATE APPROVED 10/03/2021

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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