More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past five years.

With more than $16 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Merchant Services Specialist you will be responsible for the day-to-day support of the Bank's Merchant Services business. The incumbent serves as a subject matter expert in Merchant Services. Provides support to branch personnel in their efforts to set up and maintain Merchant Services relationships with the Bank's business clients. 

In this role you will have the opportunity to:

• Provide branch support -explain program details, provides technical assistance and answer questions regarding the merchant services program.
• Perform maintenance on merchant services accounts. (examples: update contact information, close accounts, update and replace equipment).
• Maintain Cash Advance Accounts. Reconcile the Cash Advance DDA account on an ongoing basis.
• Provide Merchant Support - Responsible for escalated customer service opportunities from the global payments customer care center and merchant support generated by bankers. Monitors the Merchant Services phone queue and merchant services team inbox.
• Responsible for retention activity including pricing adjustments and rate reviews. Assisting existing merchants who request new product functionality.
• Maintain audit report per procedures. Generates and delivers weekly and monthly incentive and performance reports for various business units. Responsible for global payments data files and loading Banner portal reports. Prepares financial entries to allocate branch income. Manages refunds and other journal voucher activity.
• Complete applications as needed for Merchant Services Consultants.
• Monitor and act upon daily processor notes. 

• H.S. Diploma: required (an equivalent combination of education and experience may be considered)
• Bachelor's Degree: Business or Finance, a related field or equivalent combination of education and experience. preferred (an equivalent combination of education and experience may be considered) 

• 2 years progressive experience merchant services support required

• Demonstrate ability to deliver professional, responsive customer service.
• Knowledge of basic accounting principles.
• Possess strong written and verbal communication, organization, and time management skills.
• Ability to work independently and produce accurate work.
• Proficient in MS Office products, including Word and Excel.

• Targeted starting compensation range is based on location and experience: $18.00 - $23.48 hourly
• Incentive and commission compensation may be awarded for eligible roles
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays
• 401k (up to 4% match with immediate vesting)
• Tuition reimbursement

Please take time to review Banner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.