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Scope of Job
Responsible to perform all related work responsibilities consistent with the standardized procedures and compliance requirements of the Bank.
Accountable to process customer transactions accurately and according to the customer service standards of the Bank. Identify customer needs for convenience services and referral opportunities for other services offered by the Bank and Financial Services.
Make appropriate recommendations.
Primary Duties
Responsible to actively greet each customer, determine their specific Banking needs, provide a single point of contact for the completion of transactions.
Responsible for the accurate processing of all customer transactions requested through the lobby, drive-up, or telephone.
Including but not limited to; deposits, withdrawals, loan payment receipt, cashier check issuance, check cashing, credit card advances, savings bond redemption, check orders, wire transfer and ACH transactions.
Accountable to accurately perform assigned work tasks, to support the completion of customer transactions. Including : night deposit and mail processing, ATM servicing and balancing, individual teller drawer balancing.
Responsible to provide customer service, perform account maintenance, and problem solve; according to customer need. This includes but is not limited to;
stop payment, funds transfer, balance inquiry, address or other information changes, account balancing, debit card and web banking support.
Open new personal and business accounts including; checking, savings, deposit, and IRA / HSA accounts; identify and recommend additional convenience services including web banking and debit cards.
Close personal and business accounts as requested.
Actively work to identify customer needs for additional Bank and Financial Service products; sell and refer other Bank, Trust, Brokerage, and Insurance products and services to new and existing customers.
Actively seek out opportunities, outside the Bank, to grow new customer relationships through referrals and identification of prospects.
Identify early signs of customer dissatisfaction and work to resolve issues to aid in customer retention. Refer to other staff or supervisors as needed.
Secondary Duties
Work as a team with departmental counterparts on planning and implementing assigned projects and products.
Participate on various committees and project teams as deemed appropriate by management.
Attend, actively participate in organization, job specific training offered, and Quality Service programs.
Adhere to all applicable Policies and Procedures of BankWest organization.
Other duties as assigned.
Requirements
Education :
A high school diploma or equivalent.
ABA Universal Banker Certification Program
Experience :
Bank trainee or intern experience.
Experience in customer Service.
Knowledge and Special Skills :
Ability to work dependently and / or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
Ability to organize and handle multiple responsibilities while delivering quality external and / or internal Customer Service.
Strong interpersonal skills to ensure effective communication with external and / or internal customers.
Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
Knowledge of banking terminology and procedures.
Ability to skillfully use a variety of application software, learns computer programs, and comprehends the program output.
Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.
BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.
Last updated : 2024-04-25
Full Time
Banking
$28k-34k (estimate)
04/14/2024
05/11/2024
bankwest-sd.bank
PIERRE, SD
200 - 500
1950
CHARLES H BURKE III
$50M - $200M
Banking
The job skills required for Universal banker include Customer Service, Financial Services, Customer Relationship, Debit Card, Effective Communication, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be an Universal banker. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Universal banker. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming an Universal Banker, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Universal Banker for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Universal Banker jobs
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Step 3: View the best colleges and universities for Universal Banker.