Description

The Commercial Insurance Account Manager is responsible for proficiently working with our commercial insurance clients to provide client service and risk management needs in accordance with agency standards and workflows.

Essential Duties and Responsibilities:

• Maintain accounts by effectively building relationships and communicating via email, phone, and in person with assigned clients.
• Explain policy coverage and recommend additions/changes to client insurance programs.
• Obtain signed applications from clients in accordance with agency and insurance company requirements.
• Promptly respond to policy coverage related questions from clients.
• Resolve issues related to client billing.
• Issue certificates, evidence of property, pending cancellations and reinstatements, interim reports and other transactions, as required within agency guidelines, workflows and standards.
• Make changes to client policies and add/delete coverage as requested by the client.
• Identify opportunities to cross sell and make recommendations to the Sales Executive and/or Account Executive accordingly.
• Order corrections to policies and endorsements from the insurance carriers.
• Partner with the Sales Executive (if applicable) to manage the renewal process by reviewing upcoming expiring accounts and obtaining information from clients to ensure timely renewal of all policies.
• Determine reasons for requests for cancellations from clients and partner with the Sales Executive (if applicable) to retain accounts.
• Maintain client files within the agency management system and use the system to perform all transactions and file documentation according to established workflow and procedures.
• Assist the Sales Executive in processing new business and renewals through application assembly, setting up files, assembling proposals, issuing binders and proofs, I.D. cards, etc.
• Keep up to date on insurance policy forms, coverage, rates, and underwriting appetite for insurance companies through bulletins and online communications.
• Participate in seminars and other training and continuing education sessions to maintain required licenses and designations, including those aimed at avoiding potential errors and omissions situations.
• Perform other duties as requested.

Core Competencies:

• Be a self-starter, well-organized and display good business communication skills, both verbal and written and demonstrate basic mathematical abilities.
• Be a team player and display resourcefulness to find win-win solutions for our clients, insurance companies, and agency.
• Exhibit a personal commitment to develop insurance knowledge.
• Possess ability to professionally deal with conflict and resolve problems.
• Have a personal commitment to continuous professional development including insurance knowledge and risk management skills.
• Strong data entry skills

Qualifications

Education/Experience:

• Proficient in Microsoft Office Suite with experience working in an agency management system preferred.
• Demonstrate proficiency in coverages, underwriting, rating and risk management.
• Demonstrate knowledge of commercial insurance policy coverage with knowledge of industry operations to effectively service and retain clients. A proficient knowledge of insurance markets is ideal.
• Possess the ability to identify insurance coverage gaps, make recommendations, and sell additional policies when appropriate.
• High School Diploma; College Degree Preferred in addition to 5 years insurance agency experience.

Certificates and Licenses:

• Possess a Property and Casualty license or obtain within 90 days of employment.
• Insurance designation or working toward insurance designation (i.e. CIC, AAI, CISR, ACSR) or ability to demonstrate equivalent knowledge.