Who We Are

It is the mission of Bank of Ann Arbor to be a dynamic, growing and sustainable community bank that is the premier financial institution within the markets it operates; it will be owned by individuals in its markets, managed locally, and responsive to the needs of its communities. The Bank will serve and partner with its customers and communities to achieve their financial goals through high quality products delivered by energized employees and through community service comprised of donations, time, and leadership. Our employees are valued and will work in a culture that invests in their development and rewards their positive contributions.

Bank of Ann Arbor, a local community bank with a collaborative culture, deeply invests in its areas of operation. From putting on the free Sonic Lunch concert series to handling banking needs with all the positivity humanly possible, we strive to develop meaningful relationships in and outside of its business.

Who You Are

Our I.T. team provides in-house technical expertise for the resolution of advanced technical hardware and software problems. You will serve as a technical consultant for various complex IT system involving the integration of multiple systems across multiple functional departments. You will design, configure, troubleshoot, and maintain IT systems to ensure availability and functionality, ensuring that systems are designed, maintained, and operated to meet established standards. You will also be involved in cybersecurity activities, design, and coordination.

Your Role

• Responsible for server level, operating system level, and application-level upgrades and enhancements; user access management and networking monitoring and management.
• Ensures all hardware is setup to efficiently utilize network resources, that proper network administration is practice, and that no unauthorized access occurs.
• Provides advanced systems support and consulting to end-users, troubleshooting advanced client-server and networking issues.
• Assures all computing assets are secure from both physical and electronic intrusion as well as natural or man-made disasters.
• Provides a stable computing environment through ensuring the physical plant (electricity, wiring, HVAC) is adequate and efficient.
• Research complex systems questions and scenarios and escalate to the vendor when necessary.
• Assist with the technical deployment of new IT projects.

Your Knowledge and Experience

• Education - a technical degree in IS or related experience / certifications.
• Experience - Min 4 years of experience working as an IT Analyst with at least 2 years of advanced IT troubleshooting including server technologies and operating systems.
• Computer Skills - Extensive knowledge of server hardware, server operating systems, VMware, tape storage systems and software, networking technologies and concepts, Microsoft Active Directory. Basic understanding of bank technology processes and procedures, NAS / SAN devices, and database technologies such as Microsoft SQL.
• Knowledge of information systems security operations, techniques, and best practices.
• Excellent interpersonal, verbal, written and telephone skills.
• Expert level of knowledge of software applications and the ability to learn new software through use and documentation.

Position Success Factors:

• Adaptability - Ability to adapt to change in the workplace.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Project Management - Ability to organize and direct a project to completion.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Ability to understand complex technical issues and articulate those principles in the most basic terminology.
• Ability to both work in a team and self-directed.
• Demonstrated ability to work under tight time pressure and respond to unplanned system outages.
• An acute understanding and working knowledge of successful business practices and current Information Technology.
• Continuous learner who seeks to broaden IT and business knowledge.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

From: Bank of Ann Arbor