Who We Are

Bank of Ann Arbor is one of the nation’s best financial institutions, serving the Southeast Michigan area for over 25 years! At Bank of Ann Arbor, we help our clients succeed financially. We serve our clients with a purpose and a passion, and our talented team delivers uncompromised value with every interaction. It is the mission of Bank of Ann Arbor to be a dynamic, growing and sustainable community bank that is the premier financial institution within the markets it operates; it will be owned by individuals in its markets, managed locally, and responsive to the needs of its communities. The Bank will serve and partner with its customers and communities to achieve their financial goals through high quality products delivered by energized employees and through community service comprised of donations, time, and leadership. Our employees are valued and will work in a culture that invests in their development and rewards their positive contributions.

For the third time in five years, we were named one of American Banker's Best Banks to Work For (only 75 of 6,000 institutions were named) thanks to our strong culture, value system, competitive benefits, terrific team, strong commitment to the community, and fun work environment.

Since Bank of Ann Arbor was founded in 1996, we've consistently supported the communities we serve. We've contributed over $5.4 million to help support area nonprofit organizations, schools, faith-based institutions, the arts, and others. In 2017, Bank of Ann Arbor personnel volunteered more than 3,000 hours to nearly 200 nonprofit organizations.

Who You Are

Responsible for managing the Branch Office in order to meet the financial services needs of customers in the assigned community market area; implementing strategies to achieve goals developed for the office as part of the Bank’s overall strategic plan; ensuring the office's compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports.

Your Role

• Provides quality customer service to bank clients, ensuring that all of their banking needs are met; offers additional products and services that customer may benefit from.
• Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives.
• Implements the marketing plan for the branch, and supports marketing efforts; may develop marketing programs to attract new customers to the branch.
• Maintains consumer lending authority for the office. Obtains loan applications from customers, reviews and obtains necessary documentation and approves consumer loans up to approved personal limit; Closes loan transactions at branch and, where applicable, third party offices.
• Reviews and resolves any customer issues or problems in a manner which is acceptable to the customer while maintaining bank policy.
• Interacts with senior management and other Bank officers to further expand existing customer relationships and develop new contacts.
• Supports branch staff by providing check-cashing approval within individual limits; reviews and approves unusual or complex transactions as necessary.
• Monitors daily overdraft items for assigned branch customers, and determines appropriate course of action to resolve the item(s).
• Directly supervises assigned personnel as follows:

a) Assists in the selection of new personnel as appropriate.

b) Makes provisions for the proper orientation and training of new personnel.

c) Reviews employee performance throughout the probationary period and on an annual basis thereafter.

d) Organizes, schedules, and distributes work among assigned personnel and ensures proper branch staff levels to meet customer needs.

e) Approves non-exempt time records.

f) Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.

g) Administers personnel policies and procedures as established by Bank policy.

h) Make decisions regarding employment, performance appraisals, merit or salary changes, transfers, promotions and terminations.

i) Cross-trains staff on bank products and services, customer service skills and other related skills or areas as required.

• Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.
• Assumes additional responsibilities as required.

Your Knowledge and Experience

• Bachelor’s degree or equivalent combination of education and experience.
• Five years previous banking experience, with branch or teller background and 3 years supervisory background.
• Proficient computer skills, which includes the ability to use a keyboard, ten-key pad and ability to access information contained within bank wide systems.
• Excellent customer service and communication skills, with the ability to interact with all levels of bank clients and staff.

What We Offer

A great place to work!

We inspire fresh ideas, bold creativity, and outside-the-box ingenuity by asking, “How can we do banking differently?” We celebrate individual achievement and excellence with proud recognition and upward opportunity.

We work together in a spirit of “together we can” teamwork, mutual respect, and a unified effort to reach common goals. We work hard but we are fortunate to do it in an atmosphere that’s upbeat and fun. We live our passionate community commitment to strengthen, educate, and elevate the prosperity of the communities we’re proud to call home. Our culture has also been positively influenced by our nationally recognized wellness program. Crain's Detroit Business magazine included Bank of Ann Arbor on its list of Healthiest Employers in Southeast Michigan.

If you like to work with passion and purpose, collaborate, elevate, and celebrate, Bank of Ann Arbor is the place for you. We don’t call ourselves the World’s Best Bankers for nothing. We are the leaders and best at what we do.

Comprehensive benefits package to include Medical & Prescription, Dental, Vision, Competitive 401K with match, Generous PTO, Wellness program, Life & Disability Insurance, Critical Care Insurance, Volunteer Opportunities in the Community, Free Banking Products and Dog Days!

From: Bank of Ann Arbor