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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for monitoring and evaluating the quality of inbound and/or outbound phone calls or case reviews. Key responsibilities include documenting quality issues and performance measures for management review, providing information to assist in the feedback and formal education process for either employees or clients on the phone, and reviewing casework to determine if actions and decisions are in accordance with regulatory requirements. Job expectations include administering defined procedures, analysis and report generation, and exception processing.
Responsibilities:
Skills:
Minimum Education Requirement: Must be a current Year Up intern with Bank of America
Shift:
1st shift (United States of America)Hours Per Week:
40Full Time
Banking
$64k-86k (estimate)
05/09/2024
05/31/2024
bankofamerica.com
FARMINGTON, NM
>50,000
1968
LINDA BOYCE
>$50B
Banking
Bank America is an insurance company based out of P.O. BOX 15292, Richmond, Virginia, United States.
The job skills required for Quality Analyst include Quality Assurance, Problem Solving, Written Communication, Attention to Detail, Coaching, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Analyst positions, which can be used as a reference in future career path planning. As a Quality Analyst, it can be promoted into senior positions as a Total Quality Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Analyst. You can explore the career advancement for a Quality Analyst below and select your interested title to get hiring information.