Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This position is responsible for the collection management of various portfolios within the Global Leasing. This includes both early and advanced stage collections, complex account reconciliations, and negotiating and resolving administrative barriers on large, multifaceted transactions.

Responsibilities

• Maintain asset quality by reducing the overall delinquencies through the use of sound, effective, and pro-active, commercial collection techniques.

• Resolution of complex issues impacting delinquencies, using research, reconciliation, and analytical skills.

• Work within a Team of Leasing professionals supporting the Bank of America Global Leasing platform. 

• Superior organizational and time management skills with the ability to efficiently work on several priorities at a time.

• Ensure that all assigned accounts are thoroughly worked, which includes prompt and consistent contact and follow-up by way of phone calls and email.

• Meet all departmental goals, including overall and individual delinquency targets.

• Meet collection targets set for late payment interest income.

• Early identification of contracts that warrant further collection efforts to minimize loss.

• Prompt notification and escalation of all potential issues to management.

• Provide all customers with professional and courteous service.

• Resolve accounts and work with customers to maintain a current payment status by assisting with invoicing concerns, general inquiries, and account reconciliation.

• Employ excellent verbal communication skills, including listening, probing, and negotiating with customers to create a sense of obligation/urgency to resolve delinquencies.

• Maintain an excellent rapport with Vendors, Credit, Operations and Relationship Management personnel.

Required Qualifications:

• Minimum 3 - 5 years Commercial Collections and 3 – 5 years Commercial Equipment Leasing experience

• 3 – 5 years research experience and demonstrated skills related to complex billing problems and inquiries

• 3 – 5 years’ experience with account reconciliations and administrative obstacles common to large, commercial transactions

• Basic accounting knowledge

Preferred Qualifications:

• Collections professional with 8-10 years of commercial collection experience

Required Skills

• Customer Service Skills

• Collections and Negotiation Skills

• Organizational Skills

• Analytical Thinking

• Problem Solving

• Oral Communications

• Written Communications

• Attention to Detail

• Prioritization

• Collaboration

• Adaptbility

• Critical Thinking

• Decision Making

• Computer Skills

• Excel, Report Writing

Preferred Education:

• Undergraduate degree in business (finance or accounting preferred)

Shift:

Hours Per Week: