Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Provides overall leadership to the KYC/AML team managing across multiple market level client teams within our Southeast, Dealer Financial Services and Sports Global Commercial Banking Business. The Business Control Manager (BSM) leads day-to-day execution and is a key member of the market and regional leadership team with oversight of multiple Know Your Customer processes, including global/domestic refresh, and remediation efforts. The BCM is the point of contact for the region for any escalations and makes decisions based on extenuating circumstances. The BCM actively participates in work streams and assists with the development of new strategies for the KYC organization. The BCM Acts as a steward of our Risk Culture and manages Know your Customer risk by understanding profiles and activities related to operational, compliance and financial crimes. Manages client satisfaction through soliciting feedback, and ensuring teams are well prepared and education to provide consultative approach to clients. Liaises with various business partners across the market: treasury, credit, fulfillment operations, GBAM AML, and GFC/Compliance. Manages operational excellence; solid inspection of risk related activities; including self-identified audit issues and remediation plans. Drives KYC/AML--CSS development, coaching and leading direct report training to broaden business and financial acumen, job related skills and leadership growth. Hires to ensure the correct gearing is in place to achieve KYC completion and quality assurance metrics, and does so in a diverse and inclusive way. ​

Office location flexible to: Charlotte, Jacksonville, Atlanta, North Bethesda, Miami and Fort Lauderdale.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Skills:
• Successful management and leadership experience in leading, coaching,

motivating and developing a team
• Risk management, operational risk, and Know Your Customer knowledge
• Fosters a culture of continuous feedback, operational excellence and inclusivity
• Strong relationship and overall communication (written and verbal) skills; experienced influencer of both clients and internal partners including Sales, Treasury, Credit, Operations, and Risk executives
• Demonstrates solid business acumen, knowledge of Global Commercial Banking businesses and Client Management Process

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Additional Desired Skills:

• Previous Operational Risk and/or Compliance experience
• Excellent verbal and written communication skills; must be able to present key messages, recommendations, and information in a clear, concise manner
• Certified Anti-Money Laundering Specialist (CAMS) certification
• Bachelor’s degree desired

Shift:

Hours Per Week: