Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description Summary:

This job is responsible for managing a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

Are you a strategic and analytical thinker who wants the chance to have a real impact on the business? Are you fascinated by fraud activity in our digital world and finding ways to prevent it? We are investing in world-class solutions to protect our clients from fraud and searching for the right analytic leader to help drive that transformation!

Our team (Fraud Strategic Enablement) is tasked with driving the strategy, design, and execution of the next-generation of fraud controls to protect our clients. We are investing heavily in new capabilities and have built a strong team of seasoned fraud leaders and industry experts to lead the programs. We are looking for someone who can lead virtual and direct teams and manage a complex portfolio of ongoing and opportunistic analyses. This is a broad, high visibility role that offers great opportunities to influence “what” and “how” we deploy strong best-in-class capabilities to protect the bank’s and our clients’ money.

Job Responsibilities:

• Manage a diverse analytical portfolio focused on defining optimal authentication strategies and their impact on fraud across channels (in-person financial centers, inbound phone calls, and online banking)

• Act as a strategic "heavy hitter" and work across organizational lines to drive high impact initiatives. Partner with Fraud, Product, Payments and Technology leaders to drive work to capture values from insights identified

• Identify and evaluate potential internal and vendor-provided solutions

• Create robust analytical and strategic frameworks to systematically organize team work and explore strategic opportunities

• Coach and develop the team on analytical, strategic, and communication best practices

• Identify highest value opportunities to pursue and assign team resources and prioritization accordingly

• Manage development of robust anomaly monitoring to identify short-term issues that require immediate attention

• Lead and manage build out of ongoing monitoring of key authentication metrics to find future optimization opportunities

Required Skills:

• Proven track record of being able to drive projects from idea to execution

• Strong strategic thinking skills with a track record of being able to break complex problems down and develop a clear strategy / action plan

• Conduct fundamental analysis to understand and quantify key economic drivers

• Identify high value opportunities

• Prioritize work and assign optimally across team

• Influence the organization and senior leadership to take action on identified opportunities

• Ability to work across organizational lines to drive results

• Experience with managing risk and/or digital analytics

• Experience leading a virtual or direct team of technical SMEs and/or analytical resources

• Strong communication skills / ability to explain nuanced topics at right approach and level of detail to influence an audience

Desired Skills:

• 4 Year College Degree in quantitative field

• Experience with Fraud Mitigation, Information Security, Cybersecurity, or related risk fields

• Broad experience with authentication techniques and technologies

• Prior consulting experience

• Experience with Digital Banking products

• Post Bachelor Degree in quantitative field (science, engineering, etc.)

Shift:

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