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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Summary:
The Client Services Site Leader will lead the Small Business Servicing contact center in Tampa, FL. This leader will be responsible for translating client priorities and objectives into contact center tactical plans that are measurable and sustainable. Responsible for driving world-class client experiences, while also promoting employee satisfaction, retention, and development. Requires a working knowledge of small business products and end-to-end operational processes. Resolves broad operational issues and coordinates activities and processes that improve client and associate experiences. Will be required to collaborate with other site leaders for the collective success of Small Business Servicing. Will be responsible for proactively partnering to identify and resolve areas of risk and provide mitigation plans that ensure compliance to industry regulations and bank procedures. Reports directly to the Small Business Servicing Executive.
Responsibilities:
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Required Skills:
Desired Skills:
Small Business acumen and/or previous leadership roles in Small Business
Minimum Education Requirement:
Shift:
1st shift (United States of America)Hours Per Week:
40Full Time
Banking
$145k-190k (estimate)
05/13/2024
07/11/2024
bankofamerica.com
FARMINGTON, NM
>50,000
1968
LINDA BOYCE
>$50B
Banking
Bank America is an insurance company based out of P.O. BOX 15292, Richmond, Virginia, United States.