As a full-time Operations Support Review Specialist 1 you'll #makelivesbetter by assisting our customers with their burning deposit-related questions via phone, email, and chat. Additionally, your top-notch attention-to-detail skills will come in handy as you work through a variety of deposit operations functions including account maintenance, return mail, stop payments, proof corrections, and special statement handling.

If you have a knack for making someone's day with your infectious positivity and "can do" attitude and thrive when juggling multiple projects and priorities, then we would love to hear from you!

Education and experience you’ll need:

• Two years customer service experience.
• High school diploma or GED.
• Basic knowledge of MS Word, Excel, and Outlook
• Basic Keyboarding skills and the ability to navigate in a Windows environment.
• Related financial setting experience is a plus, but not required.

A day in the life in this role:

• Accurately reviews all necessary maintenance located within Director file maintenance reports, all CRM dashboards and spreadsheets as well as within Associated Bank, WireXchange and Centrix if required.
• Accurately reviews all new accounts if required.
• Accurately reviews all wires, mobile deposits if required.
• Accurately reviews all Cash Management requests including and not limited to Positive Pay, ACH Filtering and Sweep Set Ups if required.
• Accurately performs all shared Operations Support duties including and not limited to forfeitures, debit card maintenance, deposit review, all holds, etc.
• Provides distinctive customer service to internal and external customers by responding to all phone calls, chats and emails in a friendly, prompt and accurate manner.
• Prepares proper reporting of all calls, emails and chats received.
• Investigates customer issues and provides prompt follow through.
• Identifies opportunities for process improvements.
• Recommends and implements updates to procedures or policies as it relates to regulatory compliance or to increase productivity and efficiency.
• Cross trains within the department and provides primary back-up support, resulting in a cohesive team.
• Ensures compliance with state and federal laws, regulations and adheres to Bank policies and procedures.

Logistics:

This is a full-time entry-level position located at our corporate headquarters in Oconomowoc, Wisconsin. Your typical schedule would be 8 hours per day, Monday through Friday, working alternating weeks 8am – 5pm/8:30am – 5:30pm, with one Saturday morning every six weeks.

We are an Equal Opportunity Employer and are committed to the full inclusion of all qualified individuals.

Join our team and make a difference in our customers’ lives! Apply now.