Essential Job Duties

Are you passionate about helping customers maximize the value they receive from BambooHR? Join our Account Expansion team where you can make a positive impact by identifying additional products that align with our customers' needs. We take pride in building strong relationships with our clients and ensuring they have the right solutions in place. This role offers a unique blend of customer service and sales, providing you with the opportunity to work alongside a supportive team dedicated to mutual success. If you're looking to kickstart your career in sales or bring your existing skills to a collaborative environment, this could be the perfect fit for you! In this role as an Expansion Specialist you will:

• Respond quickly to existing customer inquiries and proactively reach out at proper milestones
• Help create and explain value that additional services could provide for each customer
• Stay organized and efficient to effectively manage a revolving pipeline of 60-80 customer sales opportunities
• Conduct demonstrations to show customers various products and services
• Communicate with customers via phone and email
• Consistently measure and improve your lead to close ratio, persistence, call quality, and customer satisfaction scores
• Coordinate with other customer-facing teams to ensure that each customer who comes to Expansion is taken care of

What You Need to Get the Job Done

• Experience in presenting products or services while creating customer engagement
• 1-2 years experience in direct sales or customer success
• Effective collaboration and negotiation skills
• Excellent written and verbal communication skills
• Ability to articulate the value of additional products via online demos, phone, and email communication
• Engage and communicate with customers in a positive and approachable way

What Will Make Us REALLY Love You

• You have experience with the BambooHR software
• You have a desire to be a lifelong learner and to instill a learning mindset in others.
• You're highly motivated and self-driven
• You have a positive attitude (training, resiliency, appreciate growth from adversity)
• You are highly team-oriented and focus on the success of your peers as well as yourself
• You are coachable and have proven ability to take feedback and implement it
• You live by and align with the BambooHR core values

What You'll Love About Us

• Great Company Culture . We've been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
• Make an Impact . We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation . 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits . Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future . 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Financial Peace University . We pay for a one year subscription and you walk away with financial savvy and a bonus.
• Give back . Get paid to give your time to the community: ask us about this!
• Educational Benefits . Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
• Flexible Work Models . In-office, work-from-home, or hybrid, depending on position and location.