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Account Executive, Retention and Member Services

Baltimore Orioles

Baltimore, MD | Full Time

$55k-78k (estimate)

1 Month Ago

Account Executive - Managed Security Services (MSS)

Cyderes

Baltimore, MD | Full Time

$93k-125k (estimate)

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Account Executive, Retention and Member Services

Baltimore Orioles Baltimore, MD

$55k-78k (estimate)

Full Time | Wholesale 1 Month Ago

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Baltimore Orioles is Hiring an Account Executive, Retention and Member Services Near Baltimore, MD

JOB TITLE: Account Executive, Retention and Member Services
DEPARTMENT: Ticket Partnerships
REPORTS TO: Manager, Birdland Memberships
SUMMARY: This position will serve as an Account Representative to current Birdland
Members (Season Ticket Holders) with a focus on retention and servicing to drive revenue through
member satisfaction.
DUTIES AND RESPONSIBILITIES:
Primary duties to include, but not limited to the following:

Display in-depth knowledge of the full range of relevant products and benefits and convey that knowledge to Birdland Members and potential leads
Achieve a desired renewal rate from an assigned allotment of current season ticket accounts
Service and build relationships with accounts throughout the season
Upsell and drive revenue when possible through group sales, additional ticket purchases, suites upgrades and referrals
Improve year-over-year customer satisfaction through responsiveness, professionalism and positive interaction
Ensure customer data and profile requirements are accurately represented in database
Execute and monitor customer communication, including, but not limited to phone calls, zoom, emails, and letters
Educate Birdland Members on added value benefits, including the Birdland Rewards program.
Assist all sales-related programs including but not limited to account renewals, single game ticket purchases, special events, annual relocation and the Orioles benefits program
Strive to not only meet, but exceed specified sales goals
Assist with special events and game duties, including staffing Birdland Member areas on game days throughout the season
Work in and off-season events that cater to and entertain Birdland Members
Become highly proficient with our ticketing software, online platforms, CRM, and Ballpark App
Perform related duties as required

Minimum Education and Experience Requirements:

One plus year of experience in ticket sales/operations and/or customer service preferably within a professional sports environment.

Knowledge, Skills, and Abilities:

The ideal candidate must have strong, confident communication skills, including the ability to write clearly and effectively.
Previous knowledge of ticket services and experience in professional sports preferred.
The candidate should have outstanding customer service, sales, motivational, communication and time management skill, with proficiency in Microsoft Word and Excel.

Expectations:

Adhere to Baltimore Orioles organization policies and procedures
Perform duties as workload necessitates
Demonstrate flexible and efficient time management and ability to prioritize workload
Meet Department productivity standards
Flexibility to work event hours plus some weekends and evenings

DISCLAIMER:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed to do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

EQUAL OPPORTUNITY STATEMENT:

The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender, or sex (including pregnancy) age, disability, citizenship status, marital status, Veteran's status, genetic predisposition or carrier status, gender identity, sexual orientation or any other characteristic protected by law.