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Position Overview:
The Community Clinical Neighborhood Health Advocate(CCNHA) is responsible for augmenting clinical care with a social determinants of health approach. The (CCNHA) will promote, maintain, and improve the health of patients and their family. Provide social support and informal counseling, advocate for individuals and community health needs, and provide clinical services in the clinical setting within her scope of practice. The CCNHA will enroll eligible pregnant/postpartum women attending the FQHC into home visiting through direct enrollment into Baltimore Healthy Start. The (CCNHA) will also assist with Dyad Care visits and care coordination. For best consideration, please upload a current resume.
Duties and Responsibilities
· Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
· Conduct intake interviews with eligible patients, including enrolling and/or referring patients into Home Visiting program. Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found.
· Help patients set personal goals, and attend appointments.
· Ensure patient and family enrolled in health insurance.
· Provide referrals for services to community agencies as appropriate.
· Help patients with transportation and give appointment reminders for visits including specialty care visits.
· Work closely with medical provider to help ensure that patients have comprehensive and coordinated care. Follow up with patients should be continuous from initial identification through closure.
· Work cooperatively with other clinical personnel assigned to the same patient.
· Exhibit excellent working relations with patients, visitors and staff, effectively communicating with all parties.
· Be responsible for providing consistent communication to the Care Management Team including BHS Case Manager and FQHC's Care Management team in order to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.
· Act as a patient advocate and liaison between the patient/family and community service agencies (e.g. DSS, hospitals, etc.)
· Record patient care management information in the EMR (training provided by FQHC and BHS) and other software no later that 24 hours after patient contact.
· Attend regular staff meetings, trainings and other meetings as requested
· Manage assigned caseload of patients
· Other duties as assigned by FQHC and BHS.
Qualifications and Essential Skills:
· Minimum of three years previous work experience interviewing and/or research data collection.
Licenses, Registrations and Certificates:
Valid MD Driver’s License and reliable transportation.
Valued But Not Required Skills and Experience:
Associates Degree in Human Services or a related field.
Job Type: Full-time
Pay: $40,000.00 - $41,000.00 per year
Benefits:
Schedule:
Application Question(s):
Language:
License/Certification:
Work Location: In person
Full Time
Social & Legal Services
$72k-90k (estimate)
04/17/2024
08/13/2024
baltimorehealthystart.org
BALTIMORE, MD
50 - 100
1991
Private
DOROTHY REED
$10M - $50M
Social & Legal Services