Location:

Baltimore City

Shift:

Weekdays 9:00 am – 5:00 pm

There may be occasional changes in schedule to accommodate time off requests, and coverage for special events or program specific deadlines.

Job Description:

Provide administrative support to identified programs and teams through coordination, research, preparing statistical reports, handling information requests, and processing authorizations for services. Performs routine administrative functions such as preparing correspondence, receiving visitors, answering phones, arranging conference calls, and scheduling meetings.

Essential Functions:

• Review, prepare and/or edit documents, such as mail, contracts, expense reports, memos, and invoices.
• Process reimbursements for documented and approved purchases and travel as assigned and authorized.
• Creating and maintaining spreadsheets, databases, and systems.
• Supporting internal and external meetings and events through coordination of logistics, preparing presentation materials, creating agendas, taking minutes and/or notes.
• Provide administrative support including making and receiving calls, providing coverage of the administrative office suite, and
• Support travel planning for external stakeholder meetings, conferences, interviews, events. Develops itineraries, processes reservations, manages bookings, and submits related financials for processing.
• Monitor / maintain administrative and professional supplies for continuous operations through financial and procurement services.
• Process authorization for services, quality assurance, and other related billing or documentation needs as assigned by supervisor.
• Manage and coordinate videoconferencing, fax, and tele-communications equipment and activities for access, quality, and operational functionality.
• Demonstrate adherence to company policies and expectations and behavioral competencies, both explicit and implicit.
• All tasks, projects, and/or duties as assigned and authorized, as determined by Human Resources and Direct Supervisor (or designated delegate) to be congruent with the role.

Education:

High School Diploma, GED, or equivalent, Required

Associate Degree in Human Services or related, Strongly Preferred

Experience:

1 year of Administrative Experience in an Office Setting, Required

1 year in Community Mental Health, Strongly Preferred

Additional:

Valid and unrestricted driver’s license, Required

Proficiency with Microsoft Office Suite Products, Required

Proficiency and familiarity with EHR/EMR systems, Preferred

Physical Demands:

Prolonged periods of sitting at a desk or computer workstation.

Prolonged periods of standing, bending, and reaching.

Must be able to lift weights up to 50 pounds at times.

Psycho-Social Demands:

Seeks guidance / help proactively to support safety and quality care.

Demonstrates skill of distress-tolerance to maintain calm and safety.

Models positive regard with all members of the community of care.

Establishes and maintains interpersonal boundaries.

Maintains personal and situational awareness through self-reflection.

Practices ethical, evidence-based, and person-first decision-making.

Clock Hours:

Standard – 37.5 Hours / Week; 75 Hours / Pay Period

Status:

Hourly

FLSA Exemption:

Non-Exempt

Reports To:

Director of Call Center and System Integration

Benefits Eligible:

Yes