ESSENTIAL DUTIES AND RESPONSIBILITIES
Consistently provides customer service to guests, endeavoring to remember frequent players and establish personal contact in order to make guest feel comfortable and welcome. Has the resiliency to deal with challenging guests.
Responsible for accurately verifying and paying jackpots, cancelled credits, short pays, money exchanges, and reconciliation of currency according to established procedures.
Reports all disputes, malfunctions, and complaints to the Slot Shift Manager and/or slot technician.
Proactively promotes the Bally’s Rewards program; understands current card benefits and information and presents program to guests.
Assists in training new personnel as needed.
Replenish games with TITO paper as needed.
Keeps up to date with upcoming marketing events and promotions. Assists with the execution of marketing events involving slots
Has a clear understanding of slot machines and how to read pay tables.
Accurately completes paperwork and works consistently within the Company policies, procedures, department’s SOP's, and State and Federal policies/regulations.
Regular attendance for scheduled work is required
Performs other related duties as assigned.
SUPERVISORY RESPONSIBILITIES
Acts as a shift supervisor, as scheduled.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. One or more years related experience and/or training preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s).
LANGUAGE SKILLS
Must be able to effectively communicate in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports. Ability to speak effectively before groups of Customer. Strong written and oral communication skills. Excellent interpersonal skills.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
COMPUTER SKILLS
Must have basic computer skills and experience in Microsoft Office. Experience in Oasis, SDS, or ACSC preferred.
REASONING ABILITY
Remembering details, using arithmetic, reading, making decisions, working rapidly, working at various tempos, concentrating amid distractions, examining & observing detail.
PHYSICAL DEMANDS
Standing, walking, sitting, reaching, bending/stooping, kneeling, carrying, observing, lifting 25 lbs, pushing turning, kneeling, hearing and observing.
WORK ENVIRONMENT
Inside, noisy, smoking environment.