MAJOR FOCUS:
Race & Sports Book Operations Supervisors at Bally's Dover Casino Resort will exude professionalism and display friendly and superior customer service while supervising all operational aspects of the Race & Sports Book.
ESSENTIAL FUNCTIONS:

• Coordinate and schedule an appropriate staff of operations specialists and ticket sellers based on business volume.
• Conduct regular personnel evaluations of operations specialists and ticket sellers.
• Schedule video programming for the Race & Sports Book to include horse racing simulcasts and all sports wagering contests made available by the Delaware Lottery.
• Order wagering information for racing and sports - programs, sports sheets, etc.
• Assist with Race & Sports Book Ticket Seller training.
• Perform all aspects of the Race & Sports Book office procedures including but not limited to the following:

Opening procedures - wagering machines, programs, tip sheets, odds sheets, sports information sheets, channel assignments for racing and sports, dissemination of digital sports information, etc., picking up opening balance for office
Closing procedures - close all machines, complete end-of-day reports, balance cash, return balance, transfer patron tracking information

• Assist Race and Sports Book Ticket Sellers during assigned shifts - verify incoming cash, payouts, ticket sales.
• Compile and maintain multiple transaction logs (MTL) and associated paperwork corresponding to departmental Title 31 compliance.
• Prepare programs, tip sheets, odds sheets, sports information sheets, etc. for current and subsequent shifts.
• Coordinate with tote hub regarding race wagering issues.
• Coordinate with lottery office regarding sports ticket selling issues.
• Coordinate incoming racing signals, decoder operations, and channel assignments.
• Coordinate incoming sports events and channel assignments.
• Operate Race & Sports Book wagering machines as needed should staffing situations arise.
• Assist with all guests' requests for service in a professional and timely manner.
• Promote the use of Player's Club cards and act as an ambassador of Bally's Dover Casino Resort.
• Notify Race & Sports Book Managers / Directors of any suspicious activity.
• Work additional hours on short notice as requested by Race & Sports Book management should staffing situations arise.
• Interview, select, hire and retain superior employees
• Complete timely evaluations for subordinates
• Conduct formal and informal training for subordinates
• Conduct formal and informal coaching and counseling with subordinates
• Reward and recognizes superior performers
• Ensure that employees work safely and follow all safety rules

ADDITIONAL FUNCTIONS:

• Perform other duties as assigned.

REQUIREMENTS/EDUCATION:

• Must possess high school diploma or GED or equivalent work experience

• Two years of supervisory experience preferred
• Must be proficient with Microsoft Office software
• Must possess good math skills
• Prior cash handling experience preferred
• Prior racing Mutuels experience or prior experience in Race & Sports Book ticket selling preferred
• Must pass a proficiency test on specific Race & Sports Book wagering machines after a training period
• Must attend yearly Title 31 Compliance Program training and achieve a mastery level of oversight
• Must have general horse racing and sports knowledge
• Must possess good customer service and leadership skills

• Must possess good oral and written communication skills
• Must be able to solve problems and deal with a variety of situations
• Must be able to speak, read and write English.

• Must be able to perform assigned tasks calmly, quickly, and accurately in a high-stress, time-sensitive environment
• Must be able to obtain regulatory credentials from the Delaware Harness Racing Commission as necessary.
• Must be able to work weekends, holidays and nights as needed
• Must possess the ability to report to work on time as scheduled
• Must be able to successfully pass a background check.
• Must present an overall professional appearance and report to work in appropriate attire
• Must work safely, following all established safety rules and regulations

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Addendum to Job Description
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements
X
Seeing
X
Pull (40 pounds)
X
Bend
X
Color Perception
Climb, Ascend/Descend (Stairs, Ladders)
X
Stoop /Kneel /Crouch
X
Hearing / Listening
X
Lift (10 pounds)
Taste
X
Clear Speech / Talking
X
Carry (10 pounds)
Smell
X
Touching
Drive (local / long distance)
Repetitive Motion
X
Dexterity /Hand
Walk for Extended Periods
Run
X
Dexterity /Fingers
X
Stand for Extended Periods
Reach (Above Shoulder)
X
Push (40 pounds)
X
Sit for Extended Periods
Other:
Mental / Reasoning Requirements
X
Reading - Simple
X
Writing - Simple
Advanced Math Skills
Reading - Complex
Writing - Complex
X
Analysis / Comprehension
X
Clerical
X
Basic Math Skills
X
Judgment / Decision Making
Work Environment
X
Shift Work
Outside
Pressurized Equipment
X
Works Alone
Extreme Heat
Moving Objects
X
Works with Others
Extreme Cold
High Places
X
Verbal Contact with Others
X
Extreme Noise
Fumes / Odors
X
Face-to-Face Contact
X
Mechanical Equipment
Hazardous Materials
X
Inside
Electrical Equipment
Dirt / Dust
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Bally's Dover Casino Resort is an equal opportunity employer.