Job Purpose:

To staff the Players Club booths and assist with executing all efforts of the Marketing department, including but not limited to, Direct Mail, Promotions, Events and Call Center

Qualifications:

• Superior customer service skills (1-3 years experience preferred)
• Must be an outgoing and caring individual who can serve as an ambassador on behalf of the Company to both guests and fellow employees
• Ability to speak, read and write English; bilingual is a plus
• High School diploma or equivalent
• Computer proficiency - Microsoft Office, Windows Operating System, database systems, email and ability to learn various computer systems and programs- POS, ACSC, Total Promo, Ticketmaster
• Ability to work flexible hours including days, nights, weekends, and holidays to specific job role
• Excellent communication skills and the ability to communicate with all levels of employees and guests
• Thorough working knowledge of the casino’s procedures and guidelines are required
• Ability to work independently as well as part of a team
• Excellent Problem Solving Skills and Ability to Work Under Pressure
• Ability to Effectively Present Information about the Facility and Respond to Inquiries or Complaints from Guests
• Ability to Read, Analyze and Interpret Documents and Apply Common Sense Understanding to Carry Out Instructions
• Ability to Define Problems, Collect Data, Establish Facts and Draw Valid Conclusions

License Requirements:

Rhode Island Department of Business Regulations

Essential Job Functions:

• PC Reps have involvement with the accumulative Players Club database which includes entering data into the ACSC computer program to create new Players Club accounts;
• Updating and/or making necessary corrections to existing Players Club accounts; and answering guest inquiries related to their Players Club account- ex. point balances, promotional entries earned
• Understand and properly communicate the benefits and privileges of the Players Club.

• Recognize and build relationships with frequent guests.
• Recognize abusers of the program and notify Management.
• Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests.
• Actively seek out new Players Club members for card acquisition, utilization and email acquisition.
• Assist with, staff and monitor promotions such as slot tournaments, giveaways and award prizes.
• Assist with events by staffing the Box Office, serving as ushers for concerts and other events and working a Will Call table giving out complimentary tickets.
• Staff Catch a Rising Star ticket booth on show nights.
• Assist with working the Call Center under Player Development; making calls and offering/reserving gifts/offers.
• Assist with Bus Tour greeting if required.
• Responsible for maintaining contact with other departments to ensure guest satisfaction.
• Inform management of all issues that may affect the smooth operations of the booths.
• Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest service.
• All other related duties as assigned.

Physical/Mental Requirements:

• Constantly must be able to walk, stand and sit for long periods of time.
• Occasionally must be able to lift up to 20lbs.

Working Conditions:

• Gaming environment includes smoke, noise and bright lights.