· Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests

· Maintain records of personnel performance, dining room labor costs, other expenses to china, glass, flatware, and current departmental time log

· Schedule periodic food service employee meetings to ensure correct execution of restaurant policies

· Schedule all room personnel in accordance with operating budgets and forecasts

· Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing

· Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and community outreach that consider the market and local competition

· Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction

· Ensure food is prepared and served according to the desired portion and quality specifications

· Advise customers on selection of food and beverage items

· Ensure adherence to all Board of Health standards

· Work closely with other departments to ensure seamless delivery of service for our guests

· Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business

· Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances

· Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees

· Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees